Job Description:
We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Assistant. In this role, you will be responsible for providing high-quality support to our customers, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. You will collaborate with other team members to continuously improve customer service processes and help maintain the reputation of Sonar Spark.Responsibilities:Handle customer inquiries via phone, email, or live chatProvide timely and accurate information regarding products and servicesTroubleshoot and resolve customer issues in a professional and efficient mannerAssist in processing orders, returns, and exchangesMaintain accurate records of customer interactions and transactionsCollaborate with other departments to resolve complex customer issuesContribute to the development of customer support strategies and proceduresIdentify areas for improvement and offer suggestions to enhance the customer experience 
