Position Description:
Contributes to the success of PPCH through operational support. Works closely with programs to ensure customers receive outstanding services, programmatic needs are met, and resources are used effectively. Enhances the quality of life for people with intellectual or developmental disabilities receiving Supported Community Connections and Day Habilitation Services by providing leadership and direction to SCC staff.
Essential Duties:
Oversight of and responsibility for ensuring that all Supported Community Connections, Specialized Habilitation services and associated supports are provided in a manner that respects and acknowledges members self-expression, self-worth, self-reliance and decision making.
Works on-site in the Cole office Monday – Thursday, to ensure daily contact with SCC staff.
Creates a culture that fosters collaboration with members receiving services, their loved ones and other support teams.
Ensures that staff have the training, resources, and work environment to support members receiving services in pursuing their goals, activities of interest and social interactions.
Oversight of the effective and person-centered delivery of services including implementation of service plans, member service and support plans and recommendations of team members.
Develops partnerships and seeks out opportunities with businesses and community organizations that enhance the experiences of members, staff, and other key stakeholders.
Continually evaluates, assesses programs, and makes recommendations regarding improvements to services, supports and member satisfaction
Oversight and implementation of Host Home Supported Community Connections
In cooperation with the CEO and COO, holds programmatic budgetary responsibility.
Ensures fiscal viability of services and programs.
Evaluates and recommends improvements to revenue streams and services to maximize customer satisfaction while ensuring sufficient funding.
In coordination with department directors, supervises the PPCH vehicle fleet
Works with leadership to identify efficiencies within the fleet and assist with planning for transportation and vehicle needs across programs, including vehicle turnover, storage, care and usage
Ensures fleet is maintained in alignment with PPCH values and safety standards
Monitors Daily Vehicle Checklists to assist in keeping vehicles in good working condition
Oversight of PPCH Transportation Services
Ensures that required documentation is maintained and submitted to the State of Colorado as required for Non-Medical Transportation billing
Completes billing for transportation services provided by PPCH
Works with programs to ensure members transportation services are current
Works to ensure PARs are correct, monitors utilization, and ensures PPCH is identified as the authorized provider
Responsible for adding at least five new admits per month, with an overall goal of maintaining 75 members supported by the SCC department by the end of the year
Contributes to a culture where staff and members are respected, valued and encouraged
Continually models and encourages a culture of inclusiveness, equity, and diversity.
Maintains strong relationships with PPCH program leadership and staff, members, vendors, and contractors who effect the operations of PPCH
Collaborates with programs and departments to carry out PPCH goals and objectives.
Demonstrates excellent customer service and respect for others including members in services, staff, guardians, and others.
Complies with PPCH policies, and the rules and regulations of State and Federal oversight agencies.
Maintains knowledge and understanding of PPCH and other regulating agencies’ policies, procedures, rules, regulations, and guidelines
Ensures confidentiality and security of information
Ensures all staff have completed the required training, including annual refreshers, according to established timelines.
Qualifications:
Education and Training:
Bachelor’s degree strongly preferred.
Required training will be provided and must be successfully completed.
Experience:
Two years’ experience working with people with intellectual and developmental disabilities required. Previous experience working in a family, community or employment setting strongly preferred.
Two years’ supervisory experience
Programmatic leadership experience strongly preferred
Project management experience preferred
Experience building and managing a budget strongly preferred
At least one year of experience using Microsoft Office or similar software required.
Experience working for PPCH preferred.
Knowledge, Skills and Abilities:
Exceptional written and verbal communication skills.
Effective listening skills, even when non-traditional communication is used.
Ability to skillfully and respectfully gather required information and data from others, both internal and external to PPCH.
Ability to work independently, set and meet deadlines, and work with minimal oversight.
Excellent customer service skills.
Proficient with Microsoft Office and Adobe products.
Skill and ability to constructively receive and provide feedback.
Knowledge of PPCH policies and procedures strongly preferred.
Ability and willingness to complete required trainings and learn PPCH operations and systems.
Valid Colorado driver’s license, and ability to meet PPCH’s driving requirements
Physical Requirements and Working Conditions:
Work is performed in various settings including PPCH offices, community settings, private homes, workplaces, and day programs.
This position uses typical office equipment such as a computer and phone.
Occasional lifting and carrying of approximately 15 lbs.
Driving throughout the Denver Metro area is required on a regular basis.
Out-of-state travel may be required on an occasional basis.
Regular use of a personal mobile device such as a smartphone or tablet.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.
Parker Personal Care Homes, Inc. (PPCH) is an equal opportunity employer dedicated to diversity, inclusivity, and wage equity. We prohibit discrimination and harassment of any type regardless of any protected characteristic, including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
