The Director of Operations Therapy is responsible for all facets of practice operations while ensuring effective day-to-day operations and working in strong and active collaboration with providers and key health system and community leaders. Responsible for improving the productivity of an organization. Must be able to manage employees, be a great problem solver, and exhibit leadership qualities. Manage the implementation of business guidelines and strategies, work with other department heads to ensure everything runs smoothly and in accordance with any guidelines.Duties and ResponsibilitiesImplements MGA strategies and ensures company goals and objectives are achieved in assigned sites.Directs people and monitors processes and programs across sites to achieve expected outcomes and contractual obligations, and meet or exceed client expectations.Facilitates client understanding of connections between MGA strategic priorities and client needs and expectations.Communicates client feedback and companywide lessons learned regarding client relations with direct reports.Collaborates with Director of Therapy-Clinical, regional team members and MGA colleagues at all levels and from all areas/disciplines to implement and monitor business process and clinical quality improvement initiatives across assigned sites.Tracks, monitors, and communicates key regional planning, budgeting and forecasting activities. Assists and reviews the work of others on tasks associated with these activities.Reviews and analyzes budget and financial reports for assigned sites and takes corrective action as needed. Provides insight “behind the numbers”. Solves planning, budgeting and forecasting problems/issues related to assigned sites.Proactively identifies and communicates potential financial issues/risks, and takes action to drive improvements in regional financial performance. Identifies financial process and reporting inefficiencies and suggests improvements.Other duties as assigned and discussed with Vice President of Therapy ServicesLeadership Skills:Experienced team leader and team builderEffectively mentors and develops othersCritical thinking skills and effective decision makerHolds self and others accountableAbility to delegate tasksExcellent communicatorOrganized, focused, and productiveEmotional intelligence and even temperamentGenuine, trustworthy, and reliableHigh ethical standards and strong work ethicCreative, innovative, and inspiringExceptional professionalismConfident, independent, and shows initiativeGoals and results drivenPositive, energetic, and compassionateFacilitates cooperation, collaboration, and good professional relationshipsProvides and receives constructive feedback effectivelyGood, sound judgment and problem-solving skills
