Patient Services Representative I-II OBGYN, Family Planning, LowryUniversity of Colorado DenverPatient Services Representative I-II - OBGYN, Family Planning, Lowry-36330University StaffDescriptionUniversity of Colorado Anschutz Medical CampusDepartment:Community PracticeJob Title: Patient Services Representative I-II - OBGYN, Family Planning, LowryPosition #: 00817948 - Requisition #:36330Job Summary:Attention customer service experts with a passion for team-centric care coordination in an out-patient setting. We need your caring and compassionate expertise to continue providing our patients with top-notch quality care.The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication including patient appointment status to clinical department(s).Key Responsibilities:
Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
Checks patients in and out for appointments, and schedules follow-up appointments at the time of discharge
Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC)
Answers multiple phone lines to fulfill patient needs over the phone
Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
Collects patient copays and balances drawer daily
Work Location:Onsite - this role is expected to work onsite and is located in Denver, CO.Why Join Us:Community Practice Medicine, housed within the School of Medicine at the University of Colorado, is seeking trained medical professionals to join our growing team. With clinics spanning from Longmont to Castle Rock, we offer a wide variety of opportunities. Specialty areas include, but are not limited to; Orthopedics, Vascular Surgery, OBGYN, Internal Medicine, Urology, Psychiatry, and many more!The University of Colorado Anschutz Medical Campus is a public education, clinical and research facility serving 4,500 students, and a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. CU Anschutz offers more than 42 highly rated degree programs through 6 schools and colleges and receives over $500 million in research awards each year. We are the single largest health professions education provider in Colorado, awarding nearly 1,450 degrees annually. Powered by our award-winning faculty, renowned researchers, and a reputation for academic excellence, the CU Anschutz Medical Campus drives innovation from the classroom to the laboratory to the delivery of unparalleled patient care.Why work for the University?We haveAMAZINGbenefits and offerexceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package including:
Medical: Multiple plan options
Dental: Multiple plan options
Additional Insurance: Disability, Life, Vision
Retirement 401(a) Plan: Employer contributes 10% of your gross pay
Paid Time Off: Accruals over the year
Vacation Days: 22/year (maximum accrual 352 hours)
Sick Days: 15/year (unlimited maximum accrual)
Holiday Days: 10/year
Tuition Benefit: Employees have access to this benefit on all CU campuses
ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage (https://apptrkr.com/getredirect.php?id=6043104&targetURL=https://advantage.cu.edu/) .Diversity and Equity:The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty, and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication, and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.Qualifications:Minimum Qualifications:Patient Services Representative I:
High school diploma or GED
1+ years of patient/client-facing experience
Patient Services Representative II:
High school diploma or GED
2+ years of patient/client-facing experience
Substitution: A combination of education and related technical/paraprofessional experience may be substituted on a year-for-year basis.Preferred Qualifications:
College graduate
Medical office experience
EPIC experience
MS Office experience
Bilingual, Spanish-speaking
Conditions of Employment:
Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire
Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training
Maintains all required licensure and certifications for the position
Must be able to work in person
Must be able to travel to alternate locations as assigned
Knowledge, Skills, and Abilities:
Strong organizational and personal skills; must have a strong work ethic
Strong communication skills, both written and verbal
Ability to maintain a positive attitude with clients, employees, and management
Ability to work quickly - individually and as part of a team
Ability to read, analyze, and interpret policies, documents, and regulations
How to Apply:For full consideration, please submit the following document(s):
A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
Curriculum vitae / Resume
Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to: Gabriela Van Valkenburg, gabriela.vanvalkenburg@cuanschutz.edu (https://apptrkr.com/getredirect.php?id=6043104&targetURL=gabriela.vanvalkenburg@cuanschutz.edu)Screening of Applications Begins:Immediately and continues until the position is filled. For best consideration, apply within 03/28/25.Anticipated Pay Range:The starting salary range ( or hiring range ) for this position has been established asPatient Services Representative I: $38,000Patient Services Representative II: $43,700The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting and will be prorated per FTE. This position is eligible for overtime compensation.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.Total Compensation Calculator: http://www.cu.edu/node/153125 (https://apptrkr.com/getredirect.php?id=6043104&targetURL=http://www.cu.edu/node/153125)ADA Statement:The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu (https://apptrkr.com/getredirect.php?id=6043104&targetURL=hr.adacoordinator@cuanschutz.edu) .Background Check Statement:The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students, and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.Vaccination Statement:CU Anschutz strongly encourages vaccination against the COVID-19 virus and othervaccine-preventable diseases (https://apptrkr.com/getredirect.php?id=6043104&targetURL=https://www.cdc.gov/vaccines/schedules/downloads/adult/adult-combined-schedule.pdf) . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety-sensitive job duties, you must enroll in theoccupational health medical surveillance program (https://apptrkr.com/getredirect.php?id=6043104&targetURL=https://research.cuanschutz.edu/ehs/home/divisions/occupational-health/oh-enrollment) .Application Materials Required: Cover Letter, Resume/CV, List of ReferencesJob Category: Administrative Support and RelatedPrimary Location: DenverDepartment: U0001 Anschutz Med Campus or Denver - 21968 - SOM-DEAN DO CPD - OB-GYNSchedule: Full-timePosting Date: Feb 28, 2025Unposting Date: OngoingPosting Contact Name: Gabriela Van ValkenburgPosting Contact Email: gabriela.vanvalkenburg@cuanschutz.eduPosition Number: 00817948To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=36330&lang=en (https://apptrkr.com/6043104)Copyright 2024 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agency (https://www.jobelephant.com/)jeid-92eb1f70e6069b45b3df079eb1a7a423The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.
