Vacancy expired!
Referral Representative II - Denver, CO - Sunday - Thursday - 2:30am to
11:00am$1,000 Sign-On Bonus (External Candidates ONLY)Proof of COVID-19 vaccination will be required - exemptions from vaccination
requirement for medical and religious reasons will be considered if a
conditional offer of employment is extended.Handle all internal and external customer contact regarding Referral Testing.
Receive,resolveand followupwith complex customer issues. Act as a liaison
between internal and external customers and Referral vendors.Pay Range: $18.47 - $27.70 / hourSalary offers are based on a wide range of factors including relevant
skills, training, experience, education, and, where applicable,
certifications obtained. Market and organizational factors are also
considered. Successful candidates may be eligible to receive annual
performance bonus compensation.Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees
and their families in living healthy, happy lives. Our pay and benefit plans
have been designed to promote employee health in all respects - physical,
financial, and developmental. Depending on whether it is a part-time or
full-time position, some of the benefits offered may include:
Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
15 PTO days first year
Paid Holidays
Annual Bonus Opportunity
401(k) with matching contributions
Variable compensation plan (AIP) bonus
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Blueprint for Wellness
Tuition Reimbursement for undergraduate and graduate programs for FT
employees who work 30+ hours
Opportunities for career advancement
Training provided!
Retrieve,sortand process specimens for shipment to referral laboratories.
Ensure sample quality and accuracy. Identifies problems with specimen types,
missing information, incorrect temperature, quantity not sufficient, etc.
Prepare specimensand packagesfor shipmentensuring they are preparedaccording
to IATA regulations.
Responsible for filing departmental documents.
Handleall customer inquiriesregarding reporting of results, service
failuresand other quality issues to provide customer satisfaction.
Report laboratory results using established protocols.
Contactclientsto resolve routine or medical/technical matters related to
patient testing andresult reportingusing established protocols.
Advise Customers, Client Services and Salesof test delays.
Perform investigationsand provide resolution to complex Referral Testing
issues.
Research test availability using established protocol for selecting a referral
vendor.
Assist Client Services,CustomersandSales by effectively answering questions
and responding to concerns in a timely manner.
Communicate all tests not performed [TNP's] and lab accidents to clients
within 24 hours of notification. Document thoroughly; elevate issues of
concern to supervisor.
Track and report metrics required for monitoring Referral Vendor
effectiveness.
Monitor use of Wild Codes and advise Group Lead or Supervisor of increases in
particular test.
Resolve interface exception logs and ensure exceptions are resolved in a
timely manner.
Issue revised reports as necessary in accordance with defined guidelines.
Identifyand escalateReportable Quality incidents to supervisors.
Troubleshoot referral issues and notify supervisor of potential problems.
Assist in training Referral Assistant and Referral Rep I.
Participate in special projects regarding Referral Testing.
Maintainwork areain a safe,functionaland sanitary condition.
Adhere to all established CLIA, HIPAA,OSHAand laboratory safety requirements.
Required to use (a) personal protective equipment, (b) engineering
controls and/or (c) work practice controls as directed by management.
Other duties as assigned. This is not an exhaustive list of all duties and
responsibilities, but r ther a general description of work performed by the
position.QUALIFICATIONS
Required WorkExperience:
Minimumthree (3)tofive (5)years clinical laboratory experience.
Preferred Work Experience:
Customer service and/or medical background preferred.
Physical and Mental Requirements:
The normal performance of duties may require lifting and carrying objects:
Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25
pounds are lifted and carried occasionally; objects 36 to 50 pounds are
seldom lifted or carried and objects over 50 pounds are not to be lifted or
carried without assistance.
Ability to stand and work at the bench for long periods of time.
Frequent walking and/or standing.
Knowledge:
Basic understanding For full info follow application link.Quest Diagnostics is an equal employment opportunity employer. Our policy is
to recruit, hire and promote qualified individuals without regard to race,
