What You Will DoRespond to inbound and outbound customer inquiries regarding community and leasing informationSchedule onsite appointments with leasing consultants for prospective residentsFollow up with leads to highlight community features and encourage toursInitiate and manage follow-up on customer service requestsConduct customer surveys regarding community experienceContact residents regarding delinquent rent accountsUtilize multiple communication channels including phone, email, and online chatNavigate internal systems for tracking, documentation, and issue resolutionRefer complex inquiries to senior team members or appropriate resources as needed
