As a member of the company's Client Services team, the Senior Project
Manager (Sr. PM) will be responsible for timeliness, accuracy and
customer satisfaction related to new and expansion deployments. The Sr. PM
will generally focus on supporting customers in identified geographic
markets, as well as manage multi-market deployments that occur in tandem.
The Sr. PM will lead and coordinate inter-departmental, as well as vendor
activities, to ensure accurate and timely product/service delivery. The
Sr. PM will also be responsible for coordinating customer business
requirements with Sales Engineering and Data Center Operations, while
regularly interacting with the Sales team in pre-sales activities to ensure a
smooth and successful customer onboarding experience.Duties:
Responsible for the planning, implementation, management and close-out of
customer move-in, expansion, and migration projects
Manage large and complex customer initiated fit-out projects of all types
Work with customers, Sales Engineering, Data Center Operations, and
Sales to develop and/or interpret project Scope of Work documents, define
project deliverables and project plans, and ensure quality delivery while
exceeding customer expectations
Manage vendors and complete projects in a timely manner as identified against
project-specific readiness metrics
Verify accuracy of customer implementations against a Master Service
Agreement/Order Forms/SOW documents and other approved project
artifacts, including adherence to contractual Service Level Agreements
Accurate and timely processing of all customer orders/tickets (Power,
IX, Build Out Service, Access, Package Delivery etc.); manage
support resources to ensure accurate work orders
Ensure excellent customer service throughout the project lifecycle by
anticipating customer needs and through pro-active communication with
customers and other internal departments
Collaborate with internal business units to evaluate, identify, and
resolve risks to project schedules
Proactively identify areas for process improvement across all areas of the
organization to ensure project excellence; collaborate with business units
to implement such improvements
Serve as the primary point of contact during the implementation and onboarding
phase, ensuring a smooth and seamless transition for clients
Participate in weekly market, team, and vendor coordination calls to
ensure alignment and effective communication across all stakeholders
Serve as a cultural leader within the assigned market, fostering a
efficient, positive, and collaborative work environment
Promote and demonstrate the behaviors consistent with CoreSite's culture and
values
Other projects and duties are assignedKnowledge, Skills & Abilities:
Ability to work 80% on-site at CoreSite's corporate office and 20%
remotely, while maintaining regular, consistent attendance and flexibility
to work nights, weekends, and variable schedules as needed
Ability to travel up to 10% of the time during the initial onboarding and
training period, with flexibility to adjust travel commitments as business
needs evolve. Must demonstrate adaptability in scheduling and managing travel
requirements in response to company growth
Proven ability in best practice project management, coupled with a
passionate drive to deliver world-class customer service
Strong understanding of electrical and mechanical systems in use in a data
center environment, including relevant knowledge of data center IT
infrastructure
Telecommunications, construction, critical facility build and/or
hardware deployment experience a plus
Brings a positive, energetic attitude with the flexibility to adapt and
thrive in a fast-paced, high-growth, dynamic environment
Ability to work under pressure while meeting deadlines, with strong
interpersonal, verbal, and written communication skills, and a strong
work ethic with accountability to deadlines
Ability to work indepe dently while recognizing the importance of
communicating and coordinating efforts with colleagues and other organizations
Innovative and influential, with the ability to drive stakeholders to meet
defined timelines and deliverables
Strong understanding of business process analysis, with experience
identifying opportunities for improvement and recommending solutions
Exceptional attention to detail and strong organizational skills
Consistent exercise of independent judgment and discretion in matters of
significance
Advanced computer skills (primarily Excel and Microsoft Project)
Flexibility and creativity to meet customer needsEducation/Experience:
6 to 8 years of project management experience, ideally in the data center,
telecommunications, or construction industries
Project Management Professional (PMP) Certification required
Bachelor's Degree preferred, or equivalent years of experience
Salesforce experience a plusPhysical Demands:The physical demands described are representative of those required to
successfully perform the essential functions of the job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
these essential functions. While performing the duties of this job, the
employee is occasionally required to stand,walk, sit, use their hands to handle or feel objects, reach with their
hands and arms, climb stairs, balance, stoop, or kneel, talk, and
hear. The employee must occasionally lift and/or move up to 25 pounds.Compensation:Compensation for this role includes a base salary between $113,000 and
