Job DescriptionOracle Health Hosted (OHH) technologies and infrastructure that make up the Oracle Health CareAware Solution. As part of the OHH CareAware team, you will be continually challenged and have an opportunity to contribute to the overall health and automation of systems and platforms that contribute to patient care at the bedside, laboratory, and women’s health, working closely with the IP development partners.As a Site Reliability Engineer, you will solve interesting technical challenges by defining, designing, deploying, and troubleshooting key OHH CareAware products, platforms, and infrastructure. With a mindset toward reliability, scalability, telemetry, security, and performance.The ideal candidate for this engaging and visible technical leadership role would have the approach of a developer, the experience of a systems and infrastructure engineer, and the adaptability of a system architect. These qualities bundled up in an effective communicator are what we are seeking to make our product team and healthcare customers successful.What You'll Do
Product Ownership –You will be part of the OHH CareAware Management team, whose responsibility is the infrastructure ownership of a collection of various Linux, Windows OS, and MySQL products and/or technology areas, along with various containerized proprietary solutions for bedside medical devices.
Ownership Scope – As an SRE, you will understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of the CareAware products you own. In coordination with your development partners, you will have the responsibility to ensure that products and systems are designed and delivered to be available and incident free with a critical focus on security, reliability, scale, and performance. SREs are the ultimate authority and are accountable for the end-to-end performance, telemetry, and automation of the products they own.
Product Operations – As the Oracle Cloud evolves; you will partner with IP and development teams in shaping improvements in product architecture, both current and future. As an SRE, you will be an expert at articulating technical characteristics of your products and the dependencies between products.
Operations Engineering – You will understand and be able to communicate the scale, capacity, security, performance requirements and telemetry of the products you own. You are a Subject Matter Expert, able to understand and communicate every characteristic of your product stack, such as:
Degradation and behavior under load of the products and their dependencies
End-to-end tuning needs, optimizing resource utilization, as load patterns fluctuate.
Instrumentation and metrics that clearly describe the product behaviors.
Scaling requirements and patterns
Resiliency and recoverability, ensuring that backup / restore and disaster recovery capabilities are implemented, tested and maintained.
Security operations and vulnerability remediation, verifying vulnerabilities are patched or remediated while conforming to corporate and federal security standards and processes.
Automation – You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your DNA.
Prevention - Once you have expertly resolved an issue, you will immediately work on how to resolve the problem next time more quickly, with the goal to eventually prevent the problem happening ever again.
Technical Experts - As product SRE, you are the escalation point for complex or critical issues that have not yet been documented as SOPs for Level1 staff. You will usually be engaged during major incidents as a SME, when the source of a problem is unclear. You will have the deep understanding of product topology and their dependencies required to troubleshoot issues and define mitigations.
Broad Interests - SREs are a rare mix of sysadmins and development engineers, and as such can understand and explain the effect of product architecture decisions on the ability to run as distributed systems. SREs are driven by professional curiosity and a desire to develop deep understanding of their products and the technologies they depend upon.
Represent SRE - Proactive, self-motivated, customer-focused, organized, and a good communicator. SREs may be expected to represent OHH CareAware Product Operations in sensitive forums.
ResponsibilitiesOur team works within the Oracle Health Production Operations team with a core focus on the customer aligned CareAware system deployments. We are responsible for building and maintaining the products and solutions that enable our customers to operate with greater efficiency, security, and attention to detail. As a member of the team, you will be surrounded by bright and innovative minds thriving in a collaborative environment supporting infrastructure and applications. We empower our team to make advancements to be more efficient and productive in their day-to-day workflows leading to the delivery of a superior customer product availability and support experience.Qualifications:
Server hardware configuration
Linux, Unix, Windows OS
Networking and TCP/IP
Load balancing technologies, including F5, and Nginx
Standard Internet products, such as DNS (BlueCat), HTTP, HTTPS etc.
Scripting languages, such as Python, Java, Bash, PowerShell etc.
Configuration management tools, Chef, Ansible, etc.
Monitoring and Instrumentation such as Splunk, Zabbix, etc.
CI/CD pipelines including GitHub, etc.
Container administration and development: Docker, etc.
Operating products in one of the major Clouds such as AWS, OCI, Azure, etc.
IT security and compliance: CSSAP, CAPA
Be a good teammate and the willingness to learn and implement innovative technologies as needed.
Methodical approach to solving complex problems.
Defining and documenting technical architecture of sophisticated and highly scalable products
Preferred Qualifications: ITIL and/or Lean Six Sigma knowledge or certificationsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $63,000 to $126,100 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer
