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The Sr. Lead Fraud Data Analyst will be responsible for fraud detection and prevention strategy and analytics in the Fraud Strategy and Governance group. This individual will develop sound risk identification and fraud detection and prevention strategies utilizing available fraud risk data while balancing risk and reward including operational efficiency and customer experience. They will work with leading vendor and proprietary authentication and counter-fraud technologies. They will be expected to possess or rapidly develop expertise of TIAA products and businesses as well as internal processes and counter-fraud skills. They will partner with the program management, product management, fulfillment, analytics, risk, operations, data, and technology teams to ensure changes are fully developed, prioritized, tested, and executed in a timely manner.Key Responsibilities and DutiesThe Sr. Lead Fraud Data Analyst will provide creative thought leadership and apply strong technology, data, analytics and counter-fraud knowledge and experience to develop detection and prevention strategies for multiple channels and products around customer authentication, loss prevention, and fraud detection. They will perform data mining, analytic problem solving and detailed risk and operations assessments to deliver succinct and actionable findings for implementation and communicate to multiple teams and committees across the organization. Responsibilities will include creating, maintaining, and improving the scorecard and metrics dashboard reports repository while adhering to compliance, data management principles and standards, recurring and ad-hoc data analysis and programing using Alteryx, Tableau, SAS, R, and SQL.Educational Requirements
University (Degree) Preferred
Work Experience
5 Years Required; 7 Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level9ICAdditional Qualifications:
5 years in financial services industry with direct experience in development of data driven strategies
Bachelor’s degree in business, finance, technology, applied math, statistics, or related field, strongly preferred.
Ability to investigate anomalies, proactive problem solving.
Ability to present and to communicate findings to technical as well as to business audiences.
Ability to work within a fast-paced environment with quickly changing priorities.
Ability to exercise judgment as it relates to business decisions and their effects on stakeholders.
Must be a fast learner and willing to learn independently.
Preferred Qualifications:
Master’s degree in business, finance, technology, applied math, statistics, or related field,
Strong fraud prevention and detection experience
Solid data extraction, transformation, and analysis skills along with ability to develop business case for change while anticipating questions/objections.
Experience with technologies like Alteryx, Tableau, SAS, R, Oracle, SQL, Hadoop, Splunk
AI, machine learning, data modeling experience
Cyber-fraud experience
Demonstrate initiative with ability to work independently or as a member of a team.
Ability to manage multiple, concurrent projects and tasks.
Excellent oral and written communication skills
Work well under pressure.
Attention to detail
Related SkillsCollaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Predictive Modeling, Problem Solving, Programming, Resourcefulness, Statistics, Story TellingBase Pay Range: $105,800/yr. - $170,000/yr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewTIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .
For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .
For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .
For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .
For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .
For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .
Nondiscrimination & Equal Opportunity EmploymentTIAA is committed to providing equal opportunity across all employment practices and we believe our employees have a right to a diverse and inclusive workplace.EEO is the Law (https://assets.phenompeople.com/CareerConnectResources/TIAAGLOBAL/documents/22-088EEOCKnowYourRights-1688394514088.pdf)Pay TransparencyPhiladelphia Ban the Box (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf)
