The Strategic Account Manager, Multi-Family, is responsible for developing and executing comprehensive sales plans that include market analysis, account strategies, and measurable outcomes to drive growth and profitability. The SAM cultivates strong relationships with key decision-makers, including corporate executives, purchasing managers, and design center leaders, to retain existing business, secure new specifications, and enhance margins.The Strategic Account Manager, Multi-Family, works collaboratively with customers to understand their business drivers, leveraging Outdoors’ full portfolio of products and solutions to meet their needs. By mobilizing internal resources, facilitating cross-functional collaboration, and responding proactively to customer requirements, the manager ensures customer satisfaction while driving Outdoors’ strategic objectives. Additionally, this role monitors market trends, competitive activities, and product performance, providing critical insights to inform organizational strategy and maximize sales opportunities.Location: This is a remote position open to candidates located in Los Angeles, CA, San Francisco, CA, Seattle, WA, Phoenix, AZ, Denver, CO, Dallas, TX, Houston, TX, Austin, TX, Chicago, IL, Cleveland, OH, New York City, NY, or Orlando, FL. 60-70% travel expected.What you will be doing:Develops and implements sales plans that include market analysis, account opportunities, short- and long-term goals, strategic initiatives, and measurable outcomes.  This may include but is not limited to:Individual Account Plans (Retention and New Business Plans)Specification Recommendations by Account / DivisionSales strategy for all Outdoors productsCustomer intimacy eventsInventory Management ProgramsFinancial Decisions as they impact both Outdoors and the customer’s business.Sales and Marketing PromotionsCalls on and develops key relationships with Corporate Headquarters, Regional and Divisional Presidents, Purchasing Managers, Design Center Managers, and additional Decision Makers and Key Influencers to retain existing business, secure new national specifications, and improve margin.Understands completely the strategic account’s business and the critical measures that drive the account.  This includes:Collaborating with the customer to acquire strategic information critical to their business.Working with all levels of the customer’s organization to understand the issues and asses the opportunities.Ensures action and responsiveness to the customer by taking responsibility for the exposure the customer has with Outdoors. This includes:Mobilizing and leading the organization to respond to the customer’s needs.Facilitating the organization’s involvement with the customerIncluding other functional departments where their expertise can benefit the customer.Monitors and consistently communicates business trends, distribution patterns, consumer and trade attitudes, competitive practices and product performance characteristics to appropriate parties.Orchestrates the organizations resources to maximize sales opportunities.
