As a Hospitality Associate at Forrest Solutions, you will play a vital role in delivering exceptional guest experiences and upholding the highest standards of service in our establishment. Your warm and welcoming demeanor, combined with your excellent communication skills, will create a lasting first impression on our guests, making their stay memorable and enjoyable. Collaborating with a diverse team, you will contribute to the seamless operation of our hospitality department, ensuring guest needs are met with efficiency and care. This role reports to the Lead Hospitality Associate or the Client Relations Manager.
Shift: Monday-Friday
Hours: 9am-6pm
Pay: $21
Essential Job Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each core function will outline the percentage of time and frequency the task is performed.
Categories Essential Job Functions Hospitality Associate
Guest Experience Ensure a warm and personalized welcome to all guests, creating a lasting first impression that reflects the company's commitment to exceptional service.
Anticipate guest needs and preferences, proactively helping and providing personalized recommendations to enhance their stay.
Handle guest inquiries, complaints, and special requests promptly and professionally, resolving issues to the guest's satisfaction and following up as needed.
Continuously monitor guest feedback and reviews, identifying areas for improvement and implementing corrective actions to enhance guest experiences. 25%
Operations Management Oversee the check-in/check-out process, ensuring efficiency and accuracy in guest registration, room allocations, and payment handling.
Monitor the reservation system and room inventory, collaborating with the reservations team to optimize occupancy rates and revenue.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations and promptly address any issues affecting guest comfort.
Regularly inspect guest rooms and public areas to maintain high cleanliness and presentation standards. 25%
Guest Relations Develop and maintain positive relationships with regular guests, recognizing and acknowledging their loyalty through personalized gestures.
Engage with guests during their stay, seeking feedback, and proactively addressing any concerns to enhance overall satisfaction.
Identify opportunities for upselling additional services, amenities, and packages to enrich the guest experience and increase revenue. 25%
Training Actively participate in training programs, including the utilization of the Cornerstone platform, to enhance your knowledge and skills in the role of a Hospitality Associate 5%
Performance Metrics Monitor and analyze key performance indicators (KPIs) such as guest satisfaction scores, online reviews, and feedback surveys.
Utilize data-driven insights to identify trends and areas of improvement, devising strategies to enhance guest experiences and exceed departmental targets.
Implement guest loyalty programs and incentives to foster repeat business and positive word-of-mouth referrals. 5%
Position Requirements/Experience/ Education:
High school diploma or equivalent, college degree preferred
Minimum 2+ years of relevant experience
Ability to understand client inquiries and provide effective responses
Experience in using Microsoft Office products and applications
Understands the importance of delivering added value to clients
Team player who can keep a positive attitude, motivate peers, and build relationships
Ability to maintain confidentiality and security of any client information
Displays a pleasant and cheerful disposition at all times
Competencies:
Client first mentality
Demonstrates accuracy and attention to detail
Detail orientated with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
Solid decision-making skills within the scope of the position
Ability to meet deadlines and work under pressure
Good verbal and written communication skills
Ability to use technology
Prioritizing, flexibility, adaptability
Physical Requirements:
Are there specific physical or environmental demands associated with this position? (Mark each activity with frequency level of either “C” constant; “F” frequent; “O” occasional; or “N” never.)
Environmental/Equipment: Physical:
N Around moving machinery O Standing
O Exposed to marked changes in temperature O Walking
N Exposed to dust, fumes, gases, etc. F Sitting
N Operates motorized equipment/tools C Bending
N Works in confined spaces C Squatting
N Exposed to electrical wiring O Crawling
N Works at levels at or above 6 feet C Kneeling
O Climbing
N Balancing
C Pushing/Pulling
O Handling Objects (manual dexterity)
C Reaching above shoulder level
F Using fine finger movements
F Speaking
C Hearing
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
