AliceHome is a technology enabled services company on a mission to enhance the way people live. Service Specialists are an integral part of what we do, and we are looking for candidates who truly exemplify what it means to provide excellent service. Service Specialists oversee tasks inside the home and help with logistics of third-party services made by the client. While the in-home tasks and services used will vary by residence, your primary goal should be the highest level of hospitality.
Our Ideal Candidate:
Our ideal candidate will have a track record of professionalism, hospitality and is privacy-minded. We are looking for someone with a service mindset that puts the customer experience first and finds ways to improve the service continuously. Candidates will be well organized, detail-oriented, and enjoy a job with a high degree of autonomy. They want to go above and beyond to make someone feel special and cared for. They are excited to work in a positive environment and grow inside a fast-paced, dynamic organization.
Service Specialist Duties May Include:
Working alongside the Home Manager and other members of the AliceHome team to deliver an exceptional resident experience
Review resident profiles to understand home and personal preferences
Delivering packages & stocking groceries
Assisting with add on services logistics: house cleaning, dry cleaning pick-ups, dog walking, etc. with our preferred service providers
Help keep the home running smoothly by changing sheets, removing trash, recycling, and emptying the dishwasher
Wiping counters and tidying a residence
Documenting key details about the home, personal preferences, and other information to provide excellent service experience
Uploading photos and visit notes to company drive
One-off todos as needed
Your Experience and Traits:
Experience in hospitality or service provider industries
Excellent customer service and attention to detail
Prefers working independently and enjoys responsibility
High value on trustworthiness and discretion of clients
Passion for serving others
Enjoys an active job that has you on the move
Excitement for working in a company that is evolving and growing
The Must Haves:
Ability to lift up to 25 lbs
Valid driver's license, driving record, and access to transportation
Eligibility to work in the US
Personal computer, tablet, or smartphone
Complete and pass a background check
Pay Range
Hourly: $20-22
AliceHome is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
