The Logistics Office Support (LOS) Coordinator helps offset administrative, tracking, and coordination tasks from senior
sales, marketing, and operations personnel — empowering them to focus on customer growth, stations services optimization,
strategic initiatives and special projects, and systems standardization. LOS Specialists provide real-time data support,
internal office operations support, and communications coordination across multiple systems and departments
This position is the first step in a defined career progression toward Marketing Specialist, Inside Sales, External Sales,
Account Management, and/or Stations Management.
Key Responsibilities
Stations Logistics Coordination
Monitor and Log Station responses to customer quote requests (matrix management).
Identify quoting trends, response gaps, and service gaps between Stations and Customers.
Validate Proof of Delivery (POD) status and real-time invoicing readiness in logistics app system.
Administrative Office Support
Assist with data entry updates into CRM updates (contact cleanups, company record updates).
Review and triage Station communications (emails, alerts, basic service issues).
Confirm job entries, billing statuses, and customer reference validation in logistics app system.
Support initial triage of inbound Station or Customer basic questions via email or phone.
Cross-Functional Communication
Escalate complex customer issues to Inside Sales, Operations, or Systems based on defined triage protocols.
Support internal reporting and matrix tracking for struggling Stations or new onboarding Stations.
Coordinate with Marketing/Sales/Ops teams to align Station performance reporting with growth campaigns.
Ideal Candidate Profile
Customer-centric mindset: even internal customers, marketing, sales, operations teams, are your clients.
Professional communications with our partners, external stations, via email or phone
Detail-oriented with strong organizational and time management skills.
Resilient and adaptive to fast-moving environments and changing priorities.
Systems-driven thinker who thrives in structured, checklist-driven environments.
Self-motivated learners are eager to master logistics technology platforms.
Preferred Qualifications
1–3 years of experience in logistics support, dispatch operations, customer service, administrative support, or related
fields.
Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets), Microsoft Excel, and CRM systems (HubSpot
preferred but not required).
Daily multi-client email maintenance.
Ability to work independently, manage tasks systematically, and communicate effectively across teams.
High school diploma or equivalent required
