The Security Supervisor position is responsible for ensuring a safe and secure environment for guests, team members, volunteers, Museum property and assets, including our 4.3 million scientific artifacts, while still providing exceptional customer service. The Shift Supervisor provides day-to-day supervision, including motivation, coaching and training, and coordinates the day-to-day activities of the security team. We are a 24/7 and 365 day per week operation.
The Denver Museum of Nature & Science's Security Department has one Security Supervisor position available:
Job Class: Full-Time
Hiring Range: $26.00/hour (additional pay when working a swing shift of $.75/hour)
Work Schedule: Relief Shift Supervisor: Schedule is both Day Shifts 7:30am - 4:00pm & Swing shifts 4:00 PM – 12:00 AM.
Essential Duties
- Provides day-to-day supervision to the Security Officers and contract employees.
- Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members. Develop strong liaison and coordinate with emergency first responders (police/fire) as needed.
- Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.
- Provides excellent customer service to create a safe and welcoming atmosphere for customers.
- Explains and enforces Museum policies to guests, uses de-escalation techniques to address issues and resolve conflicts.
- Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.
- Demonstrates excellent decision making skills generally and while under stressful conditions.
- May require working overtime, weekends, and rotating shifts on short notice.
Minimum Qualifications/Requirements
- High school diploma or equivalent required.
- 3 years’ experience in security, military, or equivalent related service required.
- 1 years’ supervisory experience or functioning as a lead required.
- Security certification or related training approved by management, within one year of hire required.
- Current driver’s license with clean driving record, or ability to obtain license within 30 days of hire.
- Ability to comply with requirements for Denver Security License within 30 days of hire.
Ideal Candidate Will Be/Have
- Excellent interpersonal, administrative, and communication skills, as well as strong leadership traits in order to deal effectively with colleagues, visitors, and customers.
- Ability to multitask effectively during busy times, exercise patience, and professionalism during stressful situations
- Experience using de-escalation techniques to address issues and resolve conflicts
- Ability to maintain guest, employee, and organization confidentiality
- Ability to work under pressure or stressful situations
- Ability to obtain First Aid & CPR certification
Working Conditions
- Office: Moderate noise (business office with computers and printers, light traffic)
- Lifting requirements: Medium physical effort required by handling up to 50 pounds occasionally and/or up to 10 pounds frequently.
- Stand or sit: must be able to remain in a stationary position (80% of time)
- Ability to walk 6-8 miles/day to patrol the Museum and property.
- Ability to work outside as needed in all types of weather.
- Ability to move someone in a wheel chair, or relocate an injured party to a safer area.
- Ability to climb ladders and investigate issues in an emergency.
- May need to detain suspects for police apprehension.
Application Instructions
Please submit your resume by 6:00 p.m. MT on Friday, August 8th. Applications will not be accepted after this time. DMNS reserves the right to close the position prior to this date. Applications may only be accepted electronically via the Museum's website.
DMNS Core Values
We love science.
We are curious, creative, and playful.
We cultivate relationships with each other, diverse communities, the environment, and for our future.
We think critically and act with empathy.
Perks of Working at DMNS
Navigate to https://www.dmns.org/about/careers/benefits to learn more about the benefits package offered to DMNS staff.
Dayforce Wallet: Get your pay as soon as you earn it, at no cost to you. Request up to 50% of your net earnings without waiting for the standard pay day, through the Dayforce Wallet mobile app.
Due to the high volume of people who apply, we are not able to respond to specific inquiries regarding your application status.
The Denver Museum of Nature & Science is an equal opportunity employer. The Museum is dedicated to the goal of building a culturally diverse staff committed to serving the needs of all our visitors, and we encourage applications from individuals of all backgrounds.
