Eldorado Climbing: Sales Associate
Reports to: Director of Sales
Status: Full time/Exempt
Position Overview: The Sales Associate works with B2B and B2C clients to sell Eldorado’s DIY climbing wall products and custom climbing walls. The Sales Associate helps fulfill online orders, manage the CRM database, and performs customer service functions.
Summary of Key Responsibilities:
Sales
First point of contact for leads generated online, incoming sales, and customer service phone calls.
Manages incoming leads through to completion with timely and professional customer communications.
Tracks and follows up on all leads and customer communications through CRM system.
Manages the sales of Eldorado’s DIY and modular climbing wall products, and third-party equipment.
Works with Sales Managers and Director to sell custom climbing walls to specific market segments.
Identifies new sales opportunities through networking, prospecting, and attending tradeshows.
Develops relationships with prospects, clients, vendors, distributors, architects and general contractors.
Uses consultative selling techniques to identify client needs and presents product options using features/benefits and closes sales.
Creates and delivers sales presentations to prospective clients.
Provides general administrative support including providing project proposals, product samples, and collateral.
Prepares and delivers sales reports.
Customer Service
Coordinates custom project internal handoff meetings to ensure seamless transitions from sales to project management.
Follows up with client during production, installation, and post-construction phases.
Assists clients in resolving any customer service issues that arise.
Other
Attend trade shows and industry events.
Perform other tasks as determined by Director of Sales.
Skills / Requirements
Bachelor’s degree or greater, preferably in Business.
3+ years in customer service and sales with proven success in (B2B) and (B2C) environments.
CRM experience required.
Understanding and effective use of relationship building and consultative selling techniques.
Strong work ethic and leadership skills. Must be driven, hardworking and a team player.
Strong organizational skills and the ability to prioritize multiple projects.
Superior verbal and written communication skills, including the ability to present to diverse audiences.
Proficient in Microsoft Office Suite and MS Teams.
Climbing industry knowledge and experience a plus.
Construction knowledge a plus.
Ability to travel up to 10%.
Salary $50,000/yr with bonus potential. Remote work options after 1 year.
