IT Support Specialist

IT Support Specialist

11 Sep 2025
Colorado, Denver, 80221 Denver USA

IT Support Specialist

Location: Denver Tech Center (Onsite for first few weeks, then Hybrid/Remote)

Compensation: $25-$30/hr

Employment: Contract (with potential for full-time conversion)

Start Date: ASAP

About the Role

We are seeking a motivated and customer-focused IT Support Specialist to join our team on a contract basis. This role is perfect for someone who enjoys solving problems, providing excellent technical support, and thrives in a fast-paced environment.

The position will require you to work onsite in the Denver Tech Center during the initial training and ramp-up period (first few weeks). Afterward, you will transition to a hybrid/remote schedule. There is an opportunity to transition into a full-time position based on performance and business needs.

Responsibilities

Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person.

Troubleshoot and resolve hardware, software, and network issues at Tier 1 level.

Log and track support requests in the ticketing system, ensuring timely updates and resolutions.

Escalate complex issues to Tier 2/3 support when necessary.

Assist with new user onboarding, including account setup, hardware preparation, and software installation.

Maintain a professional and customer-first attitude in all interactions.

Document troubleshooting steps, solutions, and best practices for future reference.

Qualifications

Valid driver’s license and reliable transportation (required for initial onsite work).

1+ year of experience in a help desk, technical support, or IT support role (or equivalent education/certifications).

Familiarity with Windows and/or macOS environments, Microsoft 365, and common office applications.

Basic understanding of networking (IP addresses, DNS, Wi-Fi troubleshooting).

Strong communication skills and ability to explain technical concepts to non-technical users.

Clean Background / MVR.

Self-motivated with excellent problem-solving skills and attention to detail.

Preferred Certifications

CompTIA A+

Microsoft Azure Fundamentals (AZ-900)

Microsoft 365 Fundamentals (MS-900)

What We Offer

Competitive pay at $25-$30/hour.

Hybrid/remote flexibility after ramp-up.

Computer / Equipment provided.

Opportunity for full-time employment after the contract period.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.