General Manager – Leadership & Customer Service Focus
Overview
We are a residential service company seeking an experienced General Manager to lead daily operations, oversee staff, and deliver exceptional customer experiences. This role is for someone who understands what it takes to manage people, maintain smooth operations, and keep customers coming back.
Lead day-to-day operations, ensuring efficiency, quality, and consistency.
Oversee scheduling, staffing, and employee development.
Build and maintain strong customer relationships, ensuring excellent service.
Monitor and manage financial performance, budgets, and reporting.
Uphold company standards for cleanliness, professionalism, and customer satisfaction.
Resolve customer concerns with professionalism and care.
Drive team culture by leading with energy, accountability, and clear communication.
Collaborate with ownership to meet growth and performance goals.
Proven leadership experience as a manager
Strong customer service background with a passion for creating positive experiences.
Ability to manage and motivate teams, balancing accountability with support.
Excellent communication and organizational skills.
A proactive, problem-solving mindset with the ability to adapt in fast-paced environments.
