Position Summary  
The IT Support Specialist has primary day-to-day support responsibility for hotel information systems and software applications support. This includes end-user support, help desk activities, on-site problem resolution and systems installation. The position performs their duties with a guest-service mindset and with the goal of enabling hospitality employees to provide excellent service to our guests. This position reports to the IT Support Services Manager. 
The hourly pay range for this position is $26.00- $28.00. Actual pay will be dependent on budget, experience, and office location. Job Posting Deadline 
Applications for this position will be accepted until June 15, 2026.Essential Job Functions/Key Job Responsibilities 
    Perform desktop and application support across the hotel portfolio 
    Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems 
    Onboard new users via Active Directory, Office365, and user specific applications 
    Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment 
    Occasional after hours work and on-call rotation is required 
    Provide input on current and future technology and outside support services 
    Provide support of projects for departments and end-users 
    Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed 
    Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures 
    Assist in maintaining user configurations, passwords and access privileges 
    Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved 
    Perform projects as assigned, specific to the job duties 
    Other duties as assigned 
