Position Overview
We are seeking a personable, organized, and reliable Office Assistant to join our campground team. The Office Assistant will play a key role in providing outstanding customer service to guests, managing reservations, and ensuring the smooth operation of the campground office. This role is ideal for someone who enjoys interacting with people, values attention to detail, and thrives in a fast-paced, outdoor-oriented environment.
Key Responsibilities
Greet guests in person, by phone, and via email, providing friendly and professional assistance.
Process campground reservations using the reservation system, including new bookings, modifications, and cancellations.
Answer questions about campground facilities, amenities, policies, and local attractions.
Maintain accurate records of reservations, payments, and guest information.
Handle check-in and check-out procedures for campers.
Assist with daily office tasks such as filing, data entry, and maintaining organized workspace.
Support campground staff with administrative needs and special projects as assigned.
Respond promptly and professionally to guest concerns or complaints, escalating issues as needed.
Qualifications
High school diploma or equivalent required.
Previous experience in customer service, hospitality, or office administration preferred.
Strong verbal and written communication skills.
Proficiency with computers and reservation systems (training provided).
Ability to work independently and as part of a team.
Excellent organizational and multitasking abilities.
Flexibility to work weekends, evenings, and holidays as needed.
Positive attitude and a passion for helping others.
Working Conditions
The Office Assistant will work primarily in the campground office. Occasional outdoor tasks or assistance may be required. The position may involve sitting, standing, and walking throughout the day.
How to Apply
Interested applicants should submit a resume and brief cover letter outlining relevant experience and availability. You may also drop off at our office.
We look forward to welcoming a dedicated Office Assistant to our team and helping guests enjoy their camping adventure!
