Vacancy expired!
Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.Department SummaryOur Sales teams advocate for our products and the customers they serve. We’ve built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.Job Duties and ResponsibilitiesDISH has experienced significant growth in the commercial market over the past few years and expects to continue growing for many years. With this growth, the number of partners we work with and properties who have our products have increased. As an Account and Process Support Analyst you will play a key role in this expansion. You will help to educate DISH’s commercial partners on operational procedures, identify and report errors in the different CRM’s used, and assist partners, properties, and frontline agents in resolving complex billing or equipment issues.Key Responsibilities:
Provide billing and operational support to frontline call center agents, commercial partners, and properties
Create and update resources such as process flows and standard operating procedure documents
Escalate unresolved issues to IT for support
Identify errors in our tools and report them to development team
May manage large scale projects involving cross departmental cooperation
May assist in development, testing, and implementation of new features for different CRMs
Answer phone calls from partners in escalated situations
Educate commercial partners on correct operating procedures
Skills, Experience and RequirementsEducation: College degree or similar work experience requiredSkills and Qualifications:
Ability to learn new processes and procedures quickly
Strong verbal and written communication skills to explain technical and operational procedures to various people from technicians to non-technical end customers
Ability to multitask
Ability to prioritize workloads and tasks
Ability to keep the bigger picture in mind while performing daily transactional tasks
Flexibility in the face of rapidly changing standard operating procedures
Effective de-escalation skills in the face of difficult or volatile situations
Knowledge of Google Suite is strongly preferred but not required
Knowledge of Salesforce is preferred but not required
Salary RangesCompensation: $63,150.00/Year - $90,000.00/YearBenefitsWe also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits (https://careers.dish.com/about/benefits?pkvid=7df16cf2830b8db21671727467e02e66) .The base pay range shown is a guideline. Individual totalcompensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.This will be posted for a minimum of 3 days or until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.
