Location, Job Title, BenefitsRocky Vista University in Englewood, CO has an opening for aIT Specialist (Full-Time)To be considered for this position applicants should submit a resume/cover letter and salary requirements on our Careers page at www.rvu.edu .SALARY:$24.50 to $27.21+ per hour,the posted salary range represents the minimum to the midpoint within RVU’s compensation plan. RVU’s full compensation structure provides a minimum to a maximum range. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to skill, knowledge, experience, education, and credentials.BENEFITS:RVU offers a full benefits package that includes Health, Dental and Vision insurance, along with 2 weeks (minimum) accrued paid vacation days per year, 12 accrued sick days per year, personal days, 13 ½ paid holidays and 401(K) match up to 7% based on employee’s contribution. Join us in an environment where in-office work is the primary focus, complemented by hybrid work flexibility for eligible positions.Commitment to Inclusive Excellence: We are Rocky Vista University (RVU), a diverse, equitable, and inclusive healthcare education university that recognizes, values, and respects the commonalities and differences reflected in our students, staff, faculty, and alumni. We strive to be compassionate healthcare educators and practitioners who embrace and champion diversity, equity, and inclusion.RVU is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Primary PurposeThe IT Specialist is responsible for carrying out routine software and hardware related tasks and projects, and in general providing a high level of technical assistance and training to staff, faculty, and students. The IT Specialist is responsible for following established protocols, installing and maintaining computer hardware, telecommunications, audio visual equipment and all University-supported network applications. The IT Specialist installs software, provides end-user technical support and training via phone, using remote support tools, and in-person. The IT Specialist performs quality assurance tasks to ensure user workstations and network performance meet University and staff, faculty, and student user requirements. The technician troubleshoots computer and network problems; determines the source of the problem, advises on appropriate action, and tests and implements solution.Essential Job Functions
Provide support and training to users on the use of computer software and hardware
Install, upgrade, maintain, inspect, repair and service computer hardware and software, including servers and peripherals
Maintain and monitor the IT support ticketing system by receiving, addressing, and resolving tickets
Undertake routine, scheduled or emergency inspections as part of the preventative maintenance program on all computer’s equipment, replacing defective, malfunctioning, or non-functioning hardware parts
Identify, research, and resolve hardware and software problems
Respond to defects reported by users, and reporting as needed to leadership
Determine the priority and severity of calls and plan workload effectively
Assess and escalate serious or unusual problems to the appropriate group or analyst for resolution
Packing, unpack, assemble, disassemble, and physically transport computers, peripherals and network components from one location to another
Submit verbal and written reports on the status of technology services and any issues as needed
Ensure that safety guidelines are adhered to
Attend trainings as needed
Perform other duties as assigned
Marginal Job Functions
Performs any other related duties as assigned by the Supervisor.
Participate in community and professional outreach activities on behalf of the college and university.
Required Knowledge, Skills, and Abilities
Ability to work independently, or as part of a team and collaborate effectively with diverse constituencies within a university setting
Demonstrate a high level of confidence in making strategic decisions, using good judgment, and innovative and creative problem-solving skills
Strong communication skills, time management, and a demonstrated high-level of discretion, tact, and diplomacy
Demonstration of a service-based attitude in dealing with customers and providing high-level support
Acceptable working knowledge with the ability to support a wide range of cloud-based infrastructure, computer hardware, and software
Familiar with IT Security best practices
Must be well organized and detailed oriented
Ability to use active listening techniques to improve communication with customers
Demonstrated commitment to inclusive excellence and contributing to an inclusive working and learning environment.
Minimum Qualifications
High School Diploma or GED.
Two (2) or more years of experience working as a computer or systems technician supporting end users at an enterprise level.
Proficiency in client Operating systems.
Experience supporting Microsoft Office.
Preferred Qualifications
Bachelor's Degree from an accredited institution.
One (1) or more years of experience with maintaining and creating user accounts in M365.
One (1) or more years of experience with Application Deployment Packages.
Experience with Powershell Scripting.
Experience with Audio/Visual support including but not limited to Live Feeds, broadcast recordings, setup and tear down of audio/visual components for medium to large size events.
Final applicant will be required to pass background check and drug screening.Qualified applicants will be contacted.There may be an additional video interview for you to complete. Please watch your email including spam and promotions folder.Rocky Vista University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the University.
Ability to orally communicate effectively with others;
Ability to communicate effectively in writing, using the English language;
Ability to work cooperatively with colleagues and supervisory staffs at all levels;
May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties;
May be required to accomplish job duties using various types of equipment/supplies to include, but not limited to, pens, pencils, calculators, computer keyboards, telephone, etc.;
May be required to transport oneself to other campus offices, conference rooms, and on occasion, to off-campus sites to attend meetings, conferences, workshops, seminars, etc.
careers@rvu.eduClose Date 8/2/2024Type Full-TimeLocation : Location US-CO-EnglewoodBudgeted Salary Range $24.50 to $27.21+ per hour DOE
