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The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversees the design and architecture of Charter’s multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.JOB SUMMARYInvestigates operational field issues. Supports, plans and implements network hardware and software. Performs assessments on existing technologies to determine performance and capacity gaps. Designs and establishes lab standards, develops and implements network enhancements and makes recommendations for improvements. Leads implementation of network architecture and designs.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Participates in network planning, network architecture design and engineering.Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.Evaluates new products, performs network problem resolution.Assists in the development and documentation of technical standards.Develops and implements approved methods of procedure.Designs and establishes protocol compatibility standards, develops and implements networkenhancements and makes recommendations for improvement.Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization.Provides escalated tier support across organizations and to third party vendors.Works on one or more projects as a project team member, occasionally as a project team lead.Coaches less experienced staff.Adhere to industry specific local, state, and federal regulations, as applicable.Knows, understands and follows company policy.Performs other duties as requested by supervisor.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write and speak the English languageAbility to use personal computer and software applicationsDemonstrated in-depth data networking knowledge (OSI Model, TCP/IP, Optical Transport)Ability to work in a team environmentDemonstrated in-depth knowledge of related industry specifications and standards IEEE, ANSI, Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing, Ethernet and Transport technologies and protocolsDemonstrated in-depth knowledge in network design, network architecture, protocols and network topologyDemonstrated in-depth knowledge in using ticketing and software tools to support the current operations.Demonstrated in-depth knowledge of basic network devices and basic network appliancesDemonstrated in-depth knowledge of network designing software, such as VisioAbility to perform duties in a very fast pace environment and ability to learn new technology quicklyKnowledge of Microsoft OfficeRequired EducationBachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experienceRequired Related Work Experience and Number of YearsData network experience - 5PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of company products and servicesPreferred EducationCisco Certified Network Professional (CCNP )Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc.)WORKING CONDITIONSOffice EnvironmentMay work in Network Lab environment24X7 Network Operations environment. Depending on business group, on-call work may be an essential function of the job.Occasional travel as required#LI-RC1
