Vacancy expired!
Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG. At
CSG, you're more than your resume. We want your diverse perspective and
unique background to help us enrich the work we do together. We believe that
by channeling the power of all, we make ordinary customer and employee
experiences extraordinary. Channel the power of YOU and begin the journey to
becoming a CSGer.What you'll doPartner with Sales, Customer Success, and Delivery for end-to-end Customer
Experience (CX) solutions
Identify, design, and present solutions utilizing CSG's CX product portfolio
Transform customer objectives into creative solutions
Create complex designs, assist in sales proposals, and execute
client-facing demonstrations
Drive solution selection, presentation, and adoption
Bridge the gap between CSG and customers, lead teams, and prioritize
business requirements for end to end CX solutions
Build strong customer relationships and own technical engagement
Collaborate on solutions architecture and requirements
Gather requirements, lead design sessions, and ensure technical viability
Lead cross-functional teams from sales to delivery handover
Develop solution architecture guidelines and provide feedback for improvements
Independently resolve complex projects and issues
Identify forums for sharing technology ideas and best practices
Lead efforts to capture and share knowledge within the CSG solution
architecture community
Stay updated on industry and product technology trends
Travel up 25% of the timeYou should haveResearch shows that candidates from underrepresented backgrounds often don't
apply for roles if they don't meet all the criteria. Remember, you are not
solely your resume. Give your transferable skills the chance to tell the full
story. Channel the power of YOU and apply to explore the possibility we're
the perfect fit.Bachelor's degree in Business, Computer Science, related field, or
equivalent experience
Proficiency in English in a business environment
10+ years of relevant work experience in the area of product management,
solution design, and customer consulting in a SaaS based environment
Expertise in developing in any one of the following languages:
C/C, C#, JAVA, Python, and/or Perl on UNIX, LINUX, or
Windows operations systems
Expert understanding and experience with SOA
Oracle and PL/SQL experience
Experience in leading the planning and estimating of the full SDLC activities
in an Agile environmentWho will love this jobA trusted team player - you know how to connect and communicate with your
audience(s) around the world and create safe environments to voice diverse
opinions, foster diversity and belonging and above all treat people with
respec
A growth driver - you have a mindset that anticipates and adapts to changing
needs and can bring partners together to contribute and work toward a shared
vision
A game changer - you dream big and push the limits of what's possible to
improve for yourself and others
An analyzer - you enjoy making sense of data, finding resolutions to make
meaningful recommendations
A strategist - you're curious and find inventive ways to implement ideas
that lead to business simplification outcomes and solutionsPerks & BenefitsWork from Home, in-office, or hybrid
Flexible Paid Vacation, 2 days of Volunteer Time Off per Year, and Holiday
Time Off
Immediately vested 5.5% 401(k) match
And so much more!View More BenefitsIf you would like to be considered for employment opportunities with CSG and
need special assistance due to a disability or accommodation for a disability
throughout any aspect of the application process, please call us at 1
(402) 431-7440 or email us at accommodations@csgi.com. CSG provides
accommodations for persons with disabilities in employment, including during
the hiring process and any interview and/or testing processes.Our StoryCSG empowers companies to build unforg ttable experiences, making it easier
for people and businesses to connect with, use and pay for the services they
value most. For over 40 years, our technologies and people have helped some
of the world's most recognizable brands solve their toughest business
challenges and evolve to meet the demands of today's digital economy.By channeling the power of all, we make ordinary customer and employee
experiences extraordinary. Our people [CSGers] are good people who are
committed to doing good work. We're high on respect and low on ego, making
us an easy company to do business with and a best place to work. We cultivate
a culture based on integrity, innovation and impact across all our
locations, so our people show up as the most authentic version of themselves
and can work together to build a more future-ready world. Learn more
