SUMMARY:
The Administrative Technician performs a broad range of tasks in support of the Administrative Services Department for the Town of Berthoud. This position is responsible for many essential customer service functions and reports to the Town Clerk.
This position requires answering phones, greeting customers, drafting correspondence, processing passports, managing cemetery records and processing various types of business applications. In performing daily activities, the Administrative Technician must demonstrate sound judgment, initiative, accuracy, and ability to preserve confidentiality of sensitive information.
REQUIRED EDUCATION AND EXPERIENCE:
A high school diploma or GED.
Minimum two years of administrative support, clerical, or customer service experience.
Possess a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges.
PREFERRED EXPERIENCE:
Two years of administrative support experience with a government organization; and
Two years of customer service experience having direct contact with the public, both in person and on the telephone; or
An equivalent combination.
ESSENTIAL FUNCTIONS / DUTIES:
Customer Service - includes assisting the public with a variety of requests and questions; communicating effectively in person, over the telephone, email and in writing.
General Desk Work - includes performing a variety of tasks while seated at a desk including typing, data entry, emailing, filing, creating internal and external correspondence.
Acceptance and processing of Passport Applications.
Records Archiving and Filing.
Perform all other duties as may be assigned.
QUALIFICATION REQUIREMENTS:
Knowledge of the Microsoft Office Suite; ability to type accurately at a rate of 50 wpm.
Ability to operate a multi-line phone system and basic office equipment.
Knowledge of business English and spelling; ability to produce quality written documents that demonstrate a professional appearance.
Outstanding attention to detail and organizational skills.
Ability to understand and follow both written and verbal instructions and to work under both close, general or no supervision, depending upon the nature of the assignment.
Knowledge of records management procedures and the ability to accurately file numerically, alphabetically, alpha numerically, or chronologically.
Ability to deal tactfully and courteously with members of the public, staff, elected officials and outside agencies.
Skilled in reception and telephone etiquette.
Flexibility and ability to cross-train in other administrative areas; willingness and the initiative to cover for and assist others in periods of absence or high-volume work activity.
Ability to maintain confidentiality when faced with information of a sensitive nature.
WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:
Work is performed in a public office setting and may require work outside of the office for errands or for training. This position is often the first point of contact between the public and their local government. Therefore, must always demonstrate a professional demeanor and appearance. The noise level in the work environment is typical of the modem office and is generally quiet to moderately noisy.
Physical activities include driving, sitting, occasional standing, walking, hearing, speaking, vision and manual dexterity. The physical demands described here are representative. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Apply on line at berthoud.org
