Vacancy expired!
Job Responsibilities:
Lead a team of salespeople and technicians to diagnose technical issues, repair computer and mobile devices. Help customers to find products that fit their needs. Work to meet monthly sales targets, maintain inventory and acquire pre-owned products. Preference given to applicants with management experience.
Job Duties:
Assists with hiring and training sales associates and technicians.
Markets Apple products on-line and in person at other businesses
Maintains weekly work schedules for employees.
Welcomes customers by greeting them, offering them assistance.
Completes monthly inventory and aggressively pursues sales targets.
Advises customers by providing information on products.
Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.
Uses problem-solving and people skills to ensure swift resolutions to technical problems.
Provides accurate timelines for repairs and upgrades.
Tests, troubleshoots, and diagnoses computer hardware failures.
Provides onsite and in-shop Apple laptop or desktop computer / server repair
Setup Macs and mobile devices
Possesses In depth Mac OSX and iOS systems
Uses specific tools to diagnose issues, make recommendations for repair or replacement to customers and test any new parts that are installed.
Uses problem-solving and people skills to ensure swift resolutions to technical problems.
Provides accurate timelines for repairs and upgrades.
Tests, troubleshoots, and diagnoses computer hardware failures.
Replaces and/or repairs faulty components.
Contributes to team effort by taking on additional tasks as needed.
Ability to lift 15-20 lbs consistently and stand for several hours at a time.
Skills and Qualifications:
Knowledge of laptops, computer, tablets and/or Apple Products, Technical Acumen, Listening, Customer Service, Flexibility, Problem Solving Skills, Product Knowledge, People Skills, Energy Level, Dependability, General Math Skills, Verbal Communication, High School Diploma Required, Technical School a Plus.
Daily Schedule:
09:00 a.m. 08:00 p.m. Monday-Saturday/Earliest to latest possible openings/closings
Note: Employees to be available to work flexible hours including Saturdays. See www.experimac.com for more information.
