About the Role:As a Lead Installer, you will play a critical role in delivering exceptional HVAC installation services to our valued residential clients while leading a team of installers.
About Us: At Lion Home Service, we’re not just in the service business, we’re in the business of improving lives. You will be an essential part of our team’s meaningful contribution to the world.
“We’re setting a new standard of excellence in the industry. It starts with YOU. Every word, action, and decision has the potential to benefit our clients, our team, and contribute to our success. Embed these core values into your thoughts and actions. Together we’ll continue to push higher.”
-Barton J. Palmer, Founder
Key Responsibilities:
Install HVAC system replacements.
Learn and apply all codes, local ordinance, manufacturer specifications, and local governing authority oversight to installations, repairs and maintenance. This ensures we maintain a great reputation and avoids the likelihood of recalls.
Review plans, photos, descriptions and specifications to determine the layout for plumbing and related materials. Texts, calls, emails, and utilize chain of command and management to ensure the accurate delivery of all contracted services with our clients.
Thoroughly check and test the entire system after the installation completing the manufacturers start up and performance check sheet. Document and place check sheet in client record.
Provide instructions to the client on using the new system and have the client demonstrate their understanding. Answer questions and ensure client is fully satisfied.
Maintain accurate documentation of installations (photos, videos, and or writing description) and utilize effective time management to ensure revenue and expenses are maintained to company specifications.
Attend weekly departmental meetings, training, and any special meetings required.
Own and maintain required tools and machinery in good condition and use all tools in a safety conscious manner.
Maintain a recall rate of less than 10%.
Qualifications:
2-3 years Lead HVAC Installation experience.
NATE Certification or equivalent certification.
Self-starter, reliable, flexibility with hours
Strong client service skills
Present and communicate professionally (written and verbal)
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team
Must be a critical thinker - Strong English composition skills
Telephone etiquette and working knowledge of email systems
Ability to develop tools that create efficiencies within department
Bilingual a plus, not required
Must have a minimum of 3 years of verifiable experience in a residential service and maintenance operation
Knowledge of HVAC field concepts, practices, best practices, tools, and equipment
Interpersonal Qualifications:
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
Highly organized, ability to act quickly while still having attention to detail.
Hold yourself to a higher standard and exhibit a high level of integrity.
Compensation
6% - 8% Commission Structure on total installation volume weekly.
Weekly minimum pay structure in place.
$85,000-$140,000/year
Why You’ll Want to Work Here:
Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
Performance Pay directly tied to results – Get what you deserve
Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
Secure your financial future – 401(k) with company match
Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
We invest in your future – leadership training that directly results into bigger career opportunities
Learn on the job – continuous education stipends available
Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.
We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. LSP is guided by three core values – winning together, performance over politics, and today not tomorrow. LSP is backed by Gridiron Capital, a private equity firm specializing in middle market facilities services companies.
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
