Create a healthier, brighter future for pets, pet parents and people!If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, our company
is the
place for you.Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we areOur company is a category-defining health and wellness company focused on
improving
the lives of pets, pet parents and company partners. We are 29,000 strong,
working together across 1,500+ pet care centers, 250+ Vetco Total Care
hospitals, hundreds of preventive care clinics, eight distribution centers
and two support centers.
What you'll do:
- Provide optimal guest experience services.
- Assist guests in the proper selection of merchandise in accordance with
their identified needs.
- Demonstrate a high level of interest in the welfare, health, and proper
handling of all animals.
- Perform cashiering duties.
- Perform related duties in support of the store attaining its assigned sales
goal.
- Ensure merchandise is properly stocked and priced.
- Adhere to established operational guidelines and store policies and
procedures.
- Evaluate guest inquiries and as needed refers to Guest Experience Leader
and/or Leader on Duty.Key Accountabilities:
The incumbent must be able to consistently perform all the following duties
and responsibilities with or without a reasonable accommodation.
Ensures the health and well-being of live animals by providing the correct
care in accordance with the established company standards, policies and
procedures including the completion of the hourly animal health check and
wellness cards.
Interacts professionally and effectively through verbal and written
communication with all professional contacts with an emphasis on company
interests.
Provides prompt and courteous service to all company guests by determining
their needs and sharing product knowledge to suggest the appropriate
merchandise, and by effectively employing suggestive selling techniques to
increase individual sales.
Demonstrates knowledge in nutrition, Pals Rewards membership sign-up,
Welcome to the Family and effective suggestive selling techniques to increase
sales.
Ensures an exceptional guest experience for all Omni-channel initiatives,
to include but not limited to Instacart, Extended Aisle and Repeat Delivery.
Performs all aspects of point-of-sale service, e.g. cash sales, credit
and check sales, returns and exchanges. Performs the daily balance of cash
drawer as necessary.
Assists in stocking and facing merchandise according to established
standards.
Completes cash register transactions as well as guest carry-out service
consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
Adheres to loss prevention policies.
Assists in the loading, unloading and stocking of merchandise according to
established procedures, in order to ensure that the store is well stocked
and that inventory counts are accurate.
Ensures that store animals, birds, reptiles and fish receive the highest
quality care, maintained in habits that are clean, safe, and secure,
and that all reasonable and required steps are taken to maintain their good
hea
Alerts store leaders immediately if any animal, reptile, bird or fish is
in need of medical attention or other special care.
Performs routine housekeeping tasks as required to maintain the professional
image and appearance of the store, to include sweeping/mopping the
floors, dusting, washing the windows, facing the merchandise on the
shelves, restroom maintenance, etc.
Assists store leadership in the opening/closing of the store as needed,
to include the accurate completion of required paperwork.
Participates in the completion of quarterly and annual physical inventory
counts.
Adheres to and promotes established safety procedures and maintenance of
clean, safe and healthy environment for store partners, guests and animals.
Performs special projects as assigned.
Supervisory Responsibility:
None.Work Environment:
The majority of job duties are conducted indoors, although merchandise
receiving, merchandise carry-outs, or stock balancing will require leaving
the store briefly. This position requires bending, kneeling, moving
merchandise and standing for long periods of time. Must be able to lift 50 lbs
and pull 2000 lbs utilizing material handling equipment. Improper use of
safety equipment and/or not following proper lifting techniques may pose of
risk of injury to customers, pets, and store personnel. Follow all safety
precautions and procedures.The pay ranges outlined below are presented in accordance with state-specific
regulations. These ranges may differ in other areas and could be subject to
