Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.We are looking for a Clinical Administrative Coordinator as an addition to the Practice Extend Team. You will work alongside our Interdisciplinary Clinical Team to improve the health outcomes of the patients and providers we serve. The Practice Extend Clinical Administrative Coordinator is responsible for engaging high-risk patients for Comprehensive Medication Reviews with the Clinical Pharmacist, scheduling PCP appointments for patients on their behalf, assisting with administrative tasks, and communicating with provider offices regarding patient medical history and current needs.This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work three days a week from 08:00am – 05:00pm and two days from 10:00am – 07:00pm. It may be necessary, given the business need, to work occasional overtime, weekends and holidays.We offer 4 weeks of on-the-job training. The hours of training will be 8:00am – 5:00pm, Monday – Friday.If you are located within the state of AZ, CO or TX, you will have the flexibility to work remotely as you take on some tough challenges.Primary Responsibilities:
Work with a Clinical Care Team to support patient and provider engagement
Engage high-risk patients telephonically to schedule appointments with Clinical Care Team
Utilize multiple technology systems and outreach to provider offices and/or pharmacies as needed to capture pertinent information for patient engagement
Support patients by scheduling PCP appointments on their behalf
Prepare patient cases in workflow management platform for Care Team patient engagement
Facilitate exchange of clinical information between Care Team and provider offices to ensure identified patient concerns and needs are addressed by provider offices
Communicate with provider offices to problem-solve patient issues and/or facilitate communication between practice staff and Care Team
Notify Care Team of relevant information gathered during calls to patient that may affect the patient’s disease state or medication regimen
Develop strong relationships with provider offices participating with Practice Extend program by communicating patient needs
Build rapport and establish trusted relationships with patients via daily outbound and inbound calls
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED
Must be 18 years of age OR older
2+ years of Prior Medical / Healthcare experience in a hospital, pharmacy, physician's office, or healthcare insurance.
2+ years of experience working with medical terminology
1+ years of experience managing high volume patient communication via phone.
1+ years of experience making high volume outbound calls to patients
Computer proficiency, to include strong data entry and utilizing Microsoft Outlook
Computer proficiency with direct messaging applications (Microsoft Teams, Webex, etc.)
Ability to type and navigate a Windows-based environment simultaneously
Experience working with and understanding HIPAA guidelines
Ability to travel up to 10% to local offices.
Ability to work Monday – Friday, three days a week from 08:00AM – 05:00PM and two days from 10:00AM – 07:00PM.
Preferred Qualifications:
Pharmacy Tech, Pharmacy Tech for Insurance Company, or Medical Assistant
Experience making outbound cold calls to patients
Managed Care Experience
Bilingual fluency in English and Spanish
Telecommuting Requirements:
Reside within AZ, CO, or TX
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
Able to take initiative and work independently
Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment
Strong communication skills with patients, providers, and other healthcare professionals
Colorado Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO
