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The Collections Agent is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, including resolving customer billing problems, reducing accounts receivable delinquency, managing account portfolios, and any other duties assigned by management.
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments as needed
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Must maintain confidentiality of sensitive financial & proprietary information
Working knowledge of MS Office and databases
Comfortable working with clients
Ability to take initiative and work under minimal supervision
Excellent communication skills (written and oral) Telephone Skills
Skilled in negotiation
Problem-solving and time management skills
High school diploma; Associate’s/Bachelor’s degree is a plus
ID: 2019-31690 External Company Name: Comrise External Company URL: www.comrise.com Street: 7077 South Clinton Street
