Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Greenwood Village, Colorado. This role is based in the field services sector and entails providing administrative support, customer service, and maintenance solutions in a fast-paced, high-volume environment. The successful candidate will manage day-to-day service dashboards, bids, and work order approvals while supporting the needs of the Rehab, Turns, and Maintenance (RTM) team.Responsibilities: Provide excellent customer service by resolving customer inquiries. Accurately process customer credit applications in a timely manner. Maintain accurate customer records and monitor customer accounts. Handle inbound and outbound calls professionally and efficiently. Perform data entry tasks and order entry with high attention to detail. Schedule appointments as necessary and manage the day-to-day service dashboard. Use Microsoft Excel and Microsoft Word to perform various tasks. Offer superior customer service to residents and other stakeholders. Handle email correspondence professionally and promptly. Utilize Yardi software to manage customer service operations. Requirements Demonstrated proficiency in answering inbound calls Prior experience in a call center customer service role Excellent customer service skills and ability to handle customer inquiries and complaints effectively Proficiency in data entry tasks with high level of accuracy Capability to manage email correspondence professionally Experience in handling both inbound and outbound calls Proficiency in Microsoft Excel and Microsoft Word Experience in order entry and processing Ability to schedule appointments efficiently Familiarity with Yardi software would be an advantage Proven track record of offering superior customer service. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
