Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.To be completed during/after intake- Responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. This role will enable data-driven decision-makin and in-time health monitoring of Charter’s customer-facing products by working with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.BE PART OF THE CONNECTIONAs a Data Insights Manager on THIS team…you’ll be responsible for managing the front-end reporting side of Charter’s industry-leading customer experience metrics platform. This role will enable data-driven decision-making and in-time health monitoring of Charter’s customer-facing products by working with Product leadership to define key product and feature-specific metrics. Supports product teams by enabling the design and end-to-end delivery of automated reporting and dashboards for a variety of Product-focused business solutions.WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications
Experience:
5 years of experience in a customer facing products/services environment
5 years of experience working within a data platform/data analysis environment
5 years of managing complex projects
Experience leading teams of data analysts and data scientists.
Education:
Bachelor's degree in Computer Science, Engineering or related field.
Skills:
Demonstrated in-depth ability to analyze, interpret and present data
Demonstrated in-depth skills with SQL
Demonstrated in-depth understanding of design and implementation practices in Tableau desktop and server
Demonstrated in-depth knowledge and understanding of Agile Development Methodologies
Demonstrated in-depth understanding of advanced analytics processes and reporting design principles
Demonstrated in-depth business acumen and sense of urgency to achieve business results
Demonstrated ability to manage complex and diverse projects
Demonstrated ability to manage development within a variety of technology stacks
Demonstrated ability to deliver high quality software
Demonstrated knowledge of development strategies, project management and business and technical consultancy
Abilities:
Ability to read, write, speak and understand English.
Ability to balance conflicting resource demands and internal pressures with focus towards our business priorities
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Ability to communicate complex technical concepts to all levels of an organization to aid in decision-making
Travel Ability:
Some travel required
Schedule:
Full time
Office environment
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
Preferred Qualifications
Relevant Master’s degree
Knowledge of telecommunications
2+ years of Management or leadership experience
SPECTRUM CONNECTS YOU TO MORE
Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
Total Rewards: See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)
Apply now, connect a friend to this opportunity or sign up for job alerts! (https://jobs.spectrum.com/)MPD540 2024-40176 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.This job posting will remain open until 2024-09-20 04:30 PM (UTC) and will be extended if necessary.The base pay for this position generally is between $98,900.00 and $175,300.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
