Desired candidate will be part of the Visa Operations Command Center, monitoring various critical production applications and resolving or managing the prompt resolution of all incidents.What we expect of you, day to day. Job Description and Responsibilities to improve detection and resolution.Participate/ facilitate in critical and major technical bridges or activities, leading and driving calls to resolution to meet group MTTR (Mean Time To Resolution) objectives.Correlate critical alerts on monitoring platform with actual system outages.Accurately and promptly assess/solicit the impact of a critical/major system/application outage.Exercise sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa's business or client service level agreements.Monitors troubleshoot and attempt resolution on anomalies detected on various server operating systems and infrastructure.Analyse monitoring results of business-critical infrastructure and services and provide recommendationsPropose and participate in the implementation of process/procedure improvements to better the department and services provided.Work on multiple platforms including ticket queue, mailbox, alert console, and phone calls.As we reimagine work, it’s important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team. To that end, GO shift employees will have up to 3 flex shifts per month, pending scheduling and manager discretion.This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location
