The DPS Forward (Distributed) Associate Systems Analyst will be part of our World Class Client facing Support Team and will be responsible for supporting our growing client base business and technical needs. Essential FunctionsProvide first level support to customers to understand the nature of the problem and initiate the troubleshooting process, ensuring the highest quality of service delivery throughout.Works closely with second and third level support teams, business teams and external vendorsMonitoring Proactive analysis of products and services such as servers, APIs, and internal tools to detect and quantify anomalies.Monitor and operate the Visa DPS Distributed systems in a multi-datacenter and multi-processing environment.Support technical bridges and interact with both technical staff and management during the incident management process.Ensure the incident management process is followed, and all communication requirements are met.Provide exceptional customer service to our clients and their vendors via inbound phone calls, e-mail, and ticketsDirect application monitoring for over 900 servers.Error investigation and resolution or escalation.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
