 The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.This role serves as a functional specialist, located in Highlands Ranch, Colorado and supporting the North America market.  This role will form part of the Client Success Management that support our Regional clients, ensuring world-class service.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Essential FunctionsAnalytical skills to prepare and summarize data into business solutions and provide sound analysisAble to communicate complex technical terms and/or processes in business language tailored to clientSelf-starter able to achieve results as part of an effective team (across countries and time zones)Able to effectively prioritize and multi-task under deadlinesExperience using standard Microsoft Office tools (e.g., Excel, PowerPoint, Word)Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organizationKnowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)Certifications or qualifications in Client/Customer Success, project management or related areas of practice and expertise.Basic to intermediate proficiency in the following skills: Building client relationships - Build credibility and create trust-based relations, partner with clients to build their businessBecoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnershipsSuccess planning - Build measurable actions plans to help clients achieve their business goals and realize value from their products/solutionsClient engagement - Communicate clearly and effectively with clientsProactiveness - Think ahead and take actionCritical thinking - Take ownership over problems and find creative solutions to complex problems
