Visa DPS, a processing asset at Visa is focused on providing future-ready innovative processing products with superior performance. Visa DPS customers include traditional financial institutions, Fintechs, Neobanks and 3rd party aggregators. Building upon foundation of Visa DPS debit processing business, we are expanding our capability to include additional payment types such as credit. To affect this new solution, we are looking for digital savvy client experience leaders who are passionate about innovating and delivering differentiated client and end-user experiences in the processing space. They will be responsible for aggressively expanding new Visa DPS solutions by delivering new offerings that will be integrated into existing Visa DPS foundational platforms. As part of this new team, you will help influence and shape our new product offering.The Consultant, Go-To-Market Services is responsible for the Client Service support framework of new product launches and optimization of processing products such as Credit and BNPL. This is an individual contributor role with extensive reach collaborating and supporting Client Services, Product, and Technology teams.The ideal candidate will be well versed in issuing processing and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.As a Consultant in the Go-To-Market Services team, you will:Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.Develop strong partnership with cross functional teams regionally and globally.Lead cross-regional and/or cross-functional initiatives that impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.Liaise with Product and Technology peers to understand and evaluate pilot initiatives, product enhancements, and business enhancements for communication and support with stakeholders.Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.Identify and close out issues that prevent supporting clients at scale.  Ensuring a feedback loop into Product and Technology that addresses any gaps in processes.  Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.Act as a primary project lead with Product, Technology, and solutioning teams across the globe.Able to confidently lead in ambiguous situations and drive clear outcomes and processes.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
