This role reports to the VP of Product Reliability Engineering for Value Added Services and is responsible for leading the Acceptance solutions Reliability Engineering vertical, overseeing a team of 40+ engineers. As a Senior Director, Product Reliability Engineering you will apply your leadership skills and knowledge of infrastructure and software development to drive ultra-scalable and highly reliable services for Visa’s Value Added Services Vertical.Product Reliability Engineering (PRE) holds the responsibility for the big picture: determining how our systems relate to each other and using a breadth of tools and approaches to solve a broad spectrum of problems. Practices, such as limiting time spent on operations, blameless postmortems, and proactive identification of potential outages, factor into the iterative improvement key to both product quality and interesting, dynamic day-to-day work. PRE’s culture of diversity, intellectual curiosity, problem solving, and openness unlocks its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage collaboration, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also create an environment that provides the support and mentorship to learn and grow. Visa’s diverse range of integrated products makes reliable and high-performance infrastructure more difficult and important than ever. PRE addresses these challenges in driving industry best practice reliability and scalability while enabling feature velocity and coordination, reducing outages, and increasing reliability and scalability. As these systems, services, and products have thrived, we are now having to think about scaling to better serve our internal and external customers while maintaining the reliability our users expect. ResponsibilitiesLead a team of approximately 40+ located across the globe ensuring they provide top-tier reliability engineering for acceptance solutionsLead Reliability Engineering teams to provide standardized, secure, and highly available platform services for Visa’s products to achieve availability targets of 6 9s. Provide 24x7 operational support working closely with global operations and product reliability engineering teamsManage, innovate, and create programs, new software, analytics that drive improvements to the availability, scalability, latency, and efficiency of Visa’s products and services. Work cross-functionally in close partnership with product group leads from technologies up and down Visa's very tall and deep stack to guide product engineering to build fast, reliable, and durable production systems. Develop strategic directions, workforce plans, and organizational structure for the reliability teams within each product group. Be a key strategic leader of Visa’s Product Reliability Engineering organization.  Regularly produce key performance metrics to management and product partners Resources consumed on a per service basis SLAs of uptime for the enterprise platform services and KPI related to that Incident tracking, RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time Dashboards and analytics for service-related statistics and operations This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
