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Business Support Assistant – Bilingual (Littleton Immigrant Resources Center)SalarySee Position DescriptionLocationLittleton, COJob TypePart-timeJob Number2301000DepartmentLibrary - Immigrant ResOpening Date11/03/2023Closing DateContinuousDescriptionThe City of Littleton is seeking a part-time Business Support Assistant for the Littleton Immigrant Resources Center (LIRC) at the Bemis Public Library.The LIRC Business Support Assistant provides information and customer service to visitors, clients, prospective clients, and staff of the LIRC, and performs a variety of general administrative office functions. This position serves customers and visitors in-person at the Bemis Library, as well as answering and/or referring inquiries received by telephone or email.Because Spanish is the primary or preferred language of many LIRC clients, the Business Support Assistant must be able to communicate fluently, professionally, and courteously in both Spanish and English, both orally and in writing.This position is the first point of contact for clients of the LIRC, and a front-line representative of the Bemis Library and of the City of Littleton. The ideal candidate will have excellent customer service skills, will be comfortable interacting with people from different cultural backgrounds, and will consistently uphold the City of Littleton’s values of Inclusion, Respect, Integrity, and First-Rate Service.The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities (https://www.littletonco.gov/Government/Departments/Communications-Marketing-Events/Honors-Awards-and-Recognition) , and one of Colorado’s top five places to Raise a Family (https://livability.com/topics/where-to-live-now/5-best-cities-for-families-in-colorado/) . Home to a charming and historic downtown, a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees.This position will work 20 hours per week and is eligible for part-time benefits, which includes medical, dental, vision, retirement matching, and paid time off. For more information, please see our 2023 Benefit Guide .The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.Starting pay at or near $20.00 per hourThis part-time position is non-exempt per FLSA and is eligible for overtime compensation .Work Schedule:
Typical work week: Monday to Friday, or Monday to Thursday
Hours/week: 20
This is an onsite, in person position with no option for telework
Application Deadline : This posting will remain open until finalists are identified or the position is filled, but preference will be given to complete applications received by November 17, 2023. Those who do not apply by this date may or may not be considered.Essential Duties & Responsibilities
Serves as the LIRC’s receptionist, courteously and promptly greeting visitors and telephone callers, and assisting staff members.
Assists in the daily activities of the LIRC, providing support to the LIRC Supervisor.
Responsible for incoming and outgoing communications with LIRC customers seeking legal and educational services. This may include answering customer questions, taking messages, scheduling appointments, or other functions.
Responsible for greeting walk-in visitors and determining their needs.
Promptly returns calls from customers, accurately tracks calls, appointments, and deadlines.
Provides information regarding other city departments and local events, referring clients to other organizations as needed.
Pre-screens prospective legal clients to determine eligibility for immigration benefits, under the Legal Assistant’s or LIRC Supervisor’s supervision.
Provides support to LIRC staff by registering customers and volunteers, making copies, and scanning documents.
Handles payments and prepares receipts for classes, tutoring and legal services.
Counts bi-weekly cash receipts and enters weekly receipts in financial software and/or related spreadsheets.
Transports mail, cash deposits, and other items to/from the Littleton Center building when needed.
Efficiently performs clerical work such as organizing and filing paperwork and electronic documents according to set standards and preparing and sending mail.
Checks copier supplies and operation, reporting issues and ordering supplies when needed.
Prepares paper-based immigration applications to be mailed, including scanning, copying, and shipping.
Enters confidential information in client database.
Translates or facilitates translation of LIRC materials from English to Spanish, utilizing outside translation services if necessary.
Schedules meeting rooms for public groups and staff; confirms eligibility of public groups using meeting rooms.
Works with volunteers on assigned projects.
Observes and follows established city and department policies and procedures in the daily conduct of the job.
Assists visitors or staff in emergency situations by following written procedures in instruction notebook. Telephones for emergency medical assistance as necessary.
Performs other similar assignments and projects as required.
May serve as an Emergency Worker.
Minimum Qualifications
High school diploma or equivalent, and a minimum of one (1) year previous work experience in a customer service and clerical support related position with excellent interpersonal skills; or
An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.
Ability to pass a pre-employment criminal background check
Knowledge, Skills, Abilities
Fluency in English and Spanish.
Ability to effectively and courteously communicate and interact with visitors, callers, and staff members in the LIRC.
Ability to establish and conduct verbal communications often across language barriers.
Cross-cultural sensitivity and the ability to work with people from various cultures.
Proactive service approach, seeking ways to help the customer.
Familiarity with common office computer software and equipment, such as Microsoft Office and multifunction copier/scanner/printers.
WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:
The essential duties for the position are performed indoors in a standard indoor office environment.
Physical activities include the ability to lift, carry, push, or pull objects weighing up to 25 pounds with or without assistance. Equal Employment Opportunity The City of Littleton is an Equal Employment Opportunity employer and intends to provide equal employment opportunities to all employees and job applicants regardless of age, ancestry, color, disability, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status or any other non-job related characteristic, and to hire and retain the best-qualified individuals without regard to any of these factors. This prohibition includes unlawful harassment based on a protected class.The City of Littleton will consider reasonable accommodations throughout the recruitment process and employment. Applicants and employees can request an accommodation by contacting Human Resources at 303-795-3857 or emailing hr@littletongov.org . Drug- and Alcohol-Free Workplace The City of Littleton is committed to the health and safety of all its employees. To ensure a safe and productive work environment the city prohibits the use, sale, dispensation, manufacture, distribution or possession of alcohol, drugs, controlled substances or drug paraphernalia on any city premises or worksites. No employee shall report to work or be at work with alcohol or with any detectable amount of prohibited drugs in the employee's system. A detectable amount refers to the standards generally used in workplace drug & alcohol testing. This prohibition specifically includes marijuana, and decriminalized psychedelics whether used for medical purposes or obtained legally under state law.
The City of Littleton provides a comprehensive total compensation package for regular part-time and regular full-time employees.Please vist the link below to view our Benefit Guide:2023 City of Littleton Benefit Guide (https://dy5f5j6i37p1a.cloudfront.net/company/sites/49891/2023-city-of-littleton-benefit-enrollment-guide.pdf)
