Description We are offering a permanent employment opportunity for a Help Desk Analyst III in LITTLETON, Colorado. As a Help Desk Analyst III, you will be responsible for system administration, Microsoft Authenticator & security, networking, group policies, and user support and documentation. Responsibilities: Overseeing the management, configuration, and maintenance of Windows Server environments, including Active Directory, DNS, DHCP, and file services. Monitoring system performance and troubleshooting issues to ensure high availability and reliability. Applying patches and updates to operating systems, applications, and firmware. Implementing and managing Microsoft Authenticator and other multi-factor authentication (MFA) solutions to enhance account security. Developing and enforcing Group Policies to strengthen the organization’s security posture. Performing regular security assessments, identifying vulnerabilities, and implementing corrective actions. Managing and troubleshooting network infrastructure including switches, routers, firewalls, VPN, and wireless networks. Implementing and configuring network security protocols, VLANs, and access controls to ensure data integrity and confidentiality. Developing, deploying, and managing Group Policies across the organization to streamline configuration management and enhance security. Providing Tier 2/Tier 3 support to end-users for escalated issues related to systems, security, and networking. Creating and maintaining detailed technical documentation for systems, processes, and procedures. Training users on new technologies and security best practices. Requirements Proficiency in Windows OS, Active Directory, and common troubleshooting tools.Experience with hardware support and basic repair for desktops, laptops, and peripherals.Familiarity with system imaging tools (e.g., SCCM, Ghost) and software deployment methods.Strong communication skills with the ability to explain technical issues to non-technical users.Excellent problem-solving abilities and attention to detail.Customer-service oriented with the ability to manage multiple priorities effectively.Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
