The Customer Quality Engineer is an integral member of the Quality department, responsible for driving quality performance and improvement within both product and process areas. This role requires a strong background in structured problem solving, customer and supplier interfacing, and cross-functional quality leadership. The successful candidate will collaborate with various teams to ensure robust quality planning, process controls, and readiness for manufacturing and product launches. Experience in semiconductor and/or cleanroom manufacturing is highly valued and having past experience working with key OEM customers within those industries.Key ResponsibilitiesCustomer QualityAct as the primary on-site contact for customer quality-related matters, addressing concerns and ensuring satisfaction.Lead the resolution of customer escalations, facilitate audits, and address issues through clear and timely communication.Conduct structured root cause analysis and corrective actions (using methods such as 8D and RCCA) to resolve issues and ensure timely closure.Ensure customer requirements are understood and effectively implemented throughout the organization.Prepare and present comprehensive customer reports, quality metrics, and improvement plans to stakeholders.Cross-Functional Quality LeadershipCollaborate closely with the QMS Manager to ensure procedures, quality standards, and customer requirements are aligned and consistently met.Coordinate technical quality communication with suppliers as needed to support investigations, containment, and change implementation (without owning supplier qualification or supplier performance management).Partner with Production, Engineering, and other functions to enhance process stability, improve yield, and elevate product quality.Support cleanroom management and contamination-control initiatives where applicable.Participate in internal audits, risk assessments (such as FMEA), and contribute to ongoing continuous improvement activities.Ensure that quality processes and controls support reliable, scalable operations, including nonconformance management, Corrective and Preventive Actions (CAPA), change control, and maintenance of control plans. 
