Animal Care Supervisor

Animal Care Supervisor

01 Oct 2024
Colorado, Pueblo, 81001 Pueblo USA

Animal Care Supervisor

Create a healthier, brighter future for pets, pet parents and people!If you want to make a real difference, create an exciting career path,

feel welcome to be your whole self and nurture your wellbeing, Petco is the

place for you.Our core values capture that spirit as we work to improve lives by doing

what's right for pets, people and our planet.

We love all pets like our own

We're the future of the pet industry

We're here to improve lives

We drive outstanding results together

We're welcome as we arePetco is a category-defining health and wellness company focused on improving

the lives of pets, pet parents and Petco partners. We are 29,000 strong

and operate 1,500+ pet care centers in the U.S., Mexico and Puerto

Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive

care clinics and eight distribution centers. We're focused on purpose-driven

work, and strongly believe what's good for pets, people and our planet is goodPosition OverviewThe Operations Leader - Animal Care promotes and ensures the

efficient and effective operations of the Companion Animal Department and

drives the sales of aquatic pets, reptiles, birds, and small companion

animals. The Operations Leader - Animal Care will coach and mentor all Pet

Care Center partners in the processes to support and drive the guest

experience and animal care. The Operations Leader - Animal Care is responsible

for training, developing, supporting operations scheduling and leading a

high-performing team that delivers the Companion Animal department's

budgeted sales goals, gross margin, animal, and merchandise shrink

targets. They will also assist in managing all aspects of the Pet Care

Center's business in accordance with Petco operational standards and safety

procedures.Position Responsibilities To perform this job successfully, an

individual must be able to perform each essential job duty satisfactorily.

Reasonable accommodations may be made to enable qualified individuals with

disabilities to perform essential job functions.

Utilize business acumen to measure, analyze and diagnose business trends and

to also utilize critical thinking skills to effectively implement business

improvement plans.

Ensure the health and well-being of live animals by providing the correct care

in accordance with the established Petco standards, policies and procedures

including the completion of the hourly animal health check and wellness cards.

Adheres to Veterinary Protocol for all sick animals.

Process register transactions in a way that creates a great experience for

each guest.

Be proficient within our selling model and support guest interactions as

needed.

Responsible the implementation and execution of Companion Animal Operations

and Aquatics (where applicable) through training and coaching partners to

include: Animal Care, Aquatics and Companion Animal Maintenance,

Ordering, all Regulatory Compliance, CAPI, HAHC, CAPC and Vet

Care/Relationship

Efficiently orders live animals to maximize sales, margin and inventory.

Analyzes department inventory management data and recommends areas for

improvement.

Ensures operational standards are maintained in the department.

Ensures all animal related maintenance tasks are being completed as outlined

on the Maintenance Task List.

Achieves high presentation standards at all times in the aquatics and

companion animal areas.

Partner with the Operations Leader - Merchandising to ensure proper in-stock

merchandise levels. Goals are achieved by reporting max changes or requested

overrides are achieving I.M. grade.

Ensures the proper handling and documentation for all Adoption Animals.

Performs activities to maintain a knowledge and understanding of PCC Sales and

Margin reports and data.

Leads, provides feedback, and coaches all PCC partners in providing

quality service to satisfy the needs of Petco guests and in performing their

assigned tasks.

In partnership with the PCC eaders, ensures proper partner scheduling is

maintained to ensure in-stock goals and proper guest service levels are met

during peak hours.

Applies a talent management skill set within the scope of recruiting,

hiring, training, work scheduling, coaching and succession planning.

Provides quick and courteous service to all guests by determining their

needs, sharing product knowledge, and suggesting the appropriate

merchandise to satisfy their needs, utilizing our selling strategy

throughout the PCC.

Supports the implementation and execution of Omni Channel through training and

coaching partners to include: BOPUS, Ship-from-store, Curbside,

Endless Aisle, and overall Guest Experience.

Accountable as Leader on Duty for supporting for supporting Pet Care Center

execution, training, communication and maintenance of company

initiatives, programs, legal compliance, policies, procedures,

safety practices, and promotions.

Train, coach, and develop Pet Care Center operations partners in close

partnership with the sales team.

Promote a positive leadership culture of teamwork, inclusion, and

collaboration.

Operations Leaders are expected to display and champion the Petco Leadership

Expectations.Other Essential Duties

MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care

Center partners and associates. Provide leadership to maintain a positive

business climate that motivates Pet Care Center teams in alignment with our

company goals. Serve as an effective advocate for change and growth.

PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are

closely observed and executed, and all new policies and procedures are

properly implemented in the Pet Care Center. Bottom line, the safety of

partners, guests and pets is our #1 priority.

FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that

Job Details

  • ID
    JC52617520
  • State
  • City
  • Full-time
  • Salary
    N/A
  • Hiring Company
    Petco Animal Supplies Stores, Inc
  • Date
    2024-10-01
  • Deadline
    2024-11-29
  • Category

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