Vacancy expired!
The Charter at Beaver Creek is currently hiring for a seasonal Guest Services Agent!
Some of our employee benefits include:
- On-site employee parking;
- On-site restaurants with 50% off employee discount plus 1 comp meal per month;
-Competitive pay;
-Employee referral bonuses;
-Opportunity to work with an amazing team and company right at the base of Beaver Creek mountain;
-Thousands of travel and retail discounts through the Wyndham Nation network;
-and so much more!
Responsibilities for this role will include, but not be limited to:
-Book reservations for guests and owners
-Process guest check-in and check-out, and collect rent money in accordance with established procedures including accountability for daily collection processing.
-Promptly assist guests and owners with general inquiries and/or complaints by efficient direction of inquiries/complaints to appropriate personnel or departments, including follow-up to ensure guest satisfaction.
-Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met.
-Rectify guest statements for any credits and/or charges as necessary.
-Prepare arrival packets in accordance with established protocol for guest arrivals.
-Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries.
-Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times.
-Prepare daily bank audits and other reports as required.
-Responsible for key control.
-Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Qualifications
-High School diploma or equivalent required
-Ability to multi-task and work in a fast paced environment
-Excellent customer service skills
-Telephone marketing/sales experience
If you think you'd be a good fit, please apply here : https://www.wyndhamdestinations.com/careers/jobs/2019-summer-seasonal-guest-services-agent-charter-beaver-creek-wyndham-vacation-rentals-beaver-creek-colorado-1907173 and send a copy of your resume to Michelle.Gallucci@wynvr.com!
