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Primary Purpose of Position
The Reservations Sales Agent has a critical role to sell the Sonnenalp Hotel in a professional manner in accordance with Leading Hotels Call Criteria. Upsells to maximize revenue and occupancy. Sells the "SMILE" Values. Responsible for follow through on all phases of the reservation process. Provides consistent, personalized service of the highest standard.
Essential Duties and Responsibilities
Books hotel room reservations within hotel's guidelines.
Accurately inputs reservations into the pms (Property management system)
Answers inquiries of room rates, outlets and room locations same day.
Handles all guests' special requests in a professional manner.
Complete all necessary projects by the assigned times.
Interacts with group sales department to maximize bookings.
Provides knowledge of Sonnenalp Hotel, and complete History (knows and can describe the different types of accommodations offered; bedding, views, connecting, and general layout of property).
Provides the dates, rates, minimum stays for the different seasons.
Provides knowledge of property, amenities, and surrounding areas.
Knows policies for Booking, Canceling, and Taking Payments on Reservations.
Sells all hotel Facilities: Spa, Concierge, Restaurant Hours of Operation, etc.
Communicates effectively with all departments and within own department.
Exhibits a friendly, courteous, helpful, and businesslike behavior at all times.
Has working knowledge of all there is to offer here in the Vail Valley and keeps abreast of activities throughout the seasons.
Books reservations from GDS, OTA's, Website, and Consortiums such as Amex Fine Hotels and Resorts.
Follows LHW/LQA (Leading Quality Assurance) criteria in making reservations and upselling property. Goal is 93% as a department.
Checks waiting lists, Wholesale reservations. Follows up on no-shows.
Posts all advance deposits and final payments.
Audits Reservations for payments not received.
Issues gift certificates.
Education/Experience
High School diploma or equivalent required (GED)
College degree in hospitality preferred
Previous Reservations, Front Desk, or related fields preferred
Desire to be a Sales Agent and promote resort
Special Skills/Equipment
Fluent in English
Basic computer knowledge
Excellent phone skills
HotSOS, Springer Miller
Detailed oriented
Essential Physical Requirements
Work is performed in a small office environment indoors
Requires prolonged sitting
High phone and computer volume requires ability to hear and see clearly
Ability to type for long periods of time with accuracy
Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors.
