Summary
The Sales & Operations Manager is responsible for leading Snowmass Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. The Sales & Operations Manager is also responsible for sales efforts, enforcement of all club rules and regulations, member wait list cultivation and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication in collaboration with Club Communications Manager.The budgeted salary range for this position is $65,000 - $75,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Job Posting Deadline
Applications for this position will be accepted until December 8, 2024.  Essential Job Duties
    Support day to day operations of the Snowmass Mountain Club team, working with the leadership team and hourly staff to exceed member expectations. 
    Lead overall club operations in the absence of the Club Manager 
    Lead Sales & Marketing strategy to drive overall funnel of potential members and high rate of conversion of new memberships
    Work closely with Club Manager to ensure service standards are at a premium level, with key goal of reducing membership attrition
    Manage and process new member applications, token redemption, tracking, and reconciliation, as well as leading all member communication in collaboration with Club Communications Manager   
    Ongoing effort to maintain excellence in all areas of the Club, service, food and beverage, and overall member experience
    Build report with members, to promote member introductions between new prospects and existing members
    Interact with members daily and during peak hours to ensure members are satisfied
    Hold members accountable to the rules and regulations, and use best judgment when rules should be amended based on a case-by-case scenario
    Follow up with all member emails, phone communications, within 24 hours
    Support direct sale efforts and continued waitlist generation through networking, club events, and other social events
    Utilize checkbook to track all expenses, forecast expenses, and work with club manager to manage expenses and labor
    Manage outstanding annual membership dues, in partnership with accounting department, to collect past dues
    Facilitate all new member background checks
    Manage member waitlist and proactive movement of sales pipeline
    Manage current membership list and keep up to date
    Manage member token redemption to include ski pass distribution, single day pass distribution, locker allocation, and parking allocation; reconciliation of all to budget in coordination with Club Manager
    Coordinate all Club communications, i.e. special events, rules and regs reminder, token redemption, seasonal parties, and annual dues; to name a few, with Club Communications Manager
    Ensure CRM remains up to date for all Club documents and material including but not limited to, current membership list, membership waitlist, membership profiles, token redemption and reconciliation
    Work with VP Asset Management on annual dues increases
    Work with VP of Sales and VP of Marketing on sales and marketing process, plans, and strategies 
