The Sales & Reservations Supervisor supports guests, Pros, Supervisor peers, and Managers in delivering exceptional guest service while managing Point of Sale (POS) and Ski & Snowboard School (S3) support systems to ensure operational excellence. The Supervisor fosters a healthy and supportive culture focused on professionalism, business development, and technical excellence. This position reports to the School Manager or General Manager. The budgeted salary range for this position is $62,476 - $72,476. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Applications for this position will be considered on a rolling basis.Essential Job Functions / Key Job Responsibilities Prioritize and organize POS, S3 support systems, and administrative requirements based on departmental SOPs, end-of-season analysis, and initiatives Supervise, schedule, and assign office staff to meet daily needs and maintain scheduling accuracy throughout the season Support business growth, guest experience, and expense management through lesson reconciliation, revenue collection, research, and operational support for Pros, Supervisors, and Managers Recruit, train, develop, schedule, and evaluate office staff to build a strong, professional team Promote excellence in guest service, evaluate experiences, and resolve guest concerns promptly Actively observe guest experience and staff performance at key times each day to ensure operational excellence Ensure essential information is communicated frequently and accurately across teams Collaborate with other departments to enhance product knowledge and expand operational support Assist S3 Global Sales & Reservations office, Pros, and payroll in shared responsibilities Lead employee recognition, disciplinary action, and performance management to develop staff Act in the best interest of ASC by supporting business growth, protecting revenue, and investigating underground teaching
