We are looking for a professional and skilled leader for our coveted role of Director of Maintenance!PERKS AND MORE!
Merchant Ski Pass Program
Paid Time Off
Comprehensive Health Plan (HSA-Compatible)
Dental Plan
Vision Plan
401K Retirement plan with company match
Life Insurance
Discount Lodging Benefits
Discounts on Activities & Events
Competitive Pay
Professional Work Environment
Great Employee Parties!
Summary: Manage and coordinate Maintenance billability, reporting, and time entry for Maintenance Department by support the overall business functions of the Maintenance Department. This person must work closely with Maintenance Manager and maintain a pleasant and efficient working atmosphere with all business partners both internal and external through open lines of communication. Essential Duties and Responsibilities include the following: (Other duties may be assigned.)Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assigns, prioritizes and ensures all work orders are satisfactorily completed. Prioritizes work orders in order of importance before assigning to staff, while maintaining the priority of larger, on-going projects. Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff. Holds team accountable for the quality standards of all buildings, grounds and mechanical plants, ensuring that public areas, rental units, buildings and grounds meet first class standards at all times. Assists in budgeting, implementing and ensures department financial goals are met. Prepares an annual capital request inventory for the upcoming fiscal year. Balances the department financial goal with providing professional and credible service to our customers. Maintains time and production records and inputs data into our software. Ensure these records are maintained on a daily basis, legible and consistent with work order billing. Work orders shall be organized and include all materials and information necessary for accurate billing. Coordinates preventative maintenance program to ensure that each property and rental unit is kept in excellent shape. Regularly attends HOA meetings and represents the company and team with competency, integrity and honesty. Develops and maintains good working relationships with managed property board members. Performs property inspections on a regular basis to ensure quality of work being completed. Maintains and archives accurate HOA property information including building plans, blueprints, site maps, etc. Upon request, provides oversite on HOA construction projects, assembles Request for Proposals/Bids (RFP/B’s), reviews bids, inspects and communicates progress to HOA boards and company staff. Coordinates freeze check inspections during inclement weather. Maintains an ongoing communication system to quickly alert owners and Owner Liaisons/General Managers of current or potential problems with common area or individual rental unit infrastructure. Builds and maintains a working relationship with vendors to achieve optimal service levels in daily and emergency situations. Studies production efficiency schedules and estimates worker hour requirements for completion of work orders (job assignment). Interprets company policies to workers, monitors and enforces safety regulations. Suggests and implements changes in working conditions and use of equipment to increase efficiency of work crew. Analyzes and resolves work problems, or assists workers in solving work problems. Initiates or suggests plans to motivate workers to achieve work goals. Maintains time and production records and inputs data into current work order tracking system for rental units and home owner associations. Ensures these records are maintained on a daily basis, legible and consistent with work order billing. Work orders shall be organized and include all materials and information necessary for accurate billing. Performs regular walk-through visual inspections ( minimum one per week for each managed HOA) of all managed homeowner association properties to determine condition and establish maintenance priorities. Ensures that sufficient and effective after hours duty coverage is maintained at all times. Must maintain a satisfactory driving record and valid drivers license in order to comply with our insurance requirements of non-livery drivers. Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road. Performs other duties as assigned. Competency: To perform the job successfully, an individual should demonstrate the following competencies:Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things.Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks; Develops realistic action plans.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills: To perform this job successfully, an individual should have basic computer skills. Knowledge of Project Management software and/or TRACK software is helpful. Data input into our Work Order Module is required.Certificates and Licenses: No certifications necessarySupervisory Responsibilities: Directly supervises employees in the Maintenance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring & training employees. Planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather);work in high, precarious places; extreme cold (non-weather);extreme heat (non-weather);risk of electrical shock and vibration. The noise level in the work environment is usually moderate.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.Specific vision abilities required by this job include Close vision and Peripheral vision. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel. Other physical requirements are to be able to speak and to be able to hear. The employee is frequently required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell as a tool for diagnosis.
