Vacancy expired!
SUMMARY:
Provides front desk services to guests in a friendly, efficient, and professional manner.
ESSENTIAL FUNCTIONS:
Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
FD/Concierge Attendant will always use owners/members/guests names when meeting, answering questions, making deliveries, greeting or assisting owners/members/guests in anyway.
Answer telephones politely with absolutely attitude. Understand the telephone system and be able to transfer calls/deal with situations as they arise.
Must always speak and carry yourself in a professional manner in front of our owners/members and guests.
Make reservations for activities/transportation/dining requests/or owner, member and guest needs.
Perform Check in and Check out services efficiently.
Have knowledge of itineraries given to owners and guests for activities.
Be able to record and log information timely and accurately.
Be able to communicate efficiently with each department and follow each departments rules and procedures.
Use and understand the computer system for concierge reservations, reports, billing, emailing and activity scheduling.
Prepare arrival and departure reports and arrival packet information for guest visits.
Be detail orientated and follow through or complete each task set or started.
Have knowledge of all other Timbers Properties, the Reciprocity Program and the Timbers Collection.
Knowledge of One Steamboat Places different types of guests (SC, MM, WO, RC, ER)
Assist Club Service Attendant staff as needed with valet, deliveries and assisting other departments as needed.
Knowledge of dispatch procedures
Assist in preparing and checking on coffee and breakfast set up periodically during the morning.
Maintain general cleanliness throughout lobby and entryway and members gathering area (for concierge); vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance.
Must thrive on multi-tasking.
Must be able to effectively tour guests through the building and residences, pointing out and explaining amenities, Black Tie and Truffle Pig and other commercial businesses within the property.
Must be able to read fire/emergency panel and remain calm under pressure or in the face of an emergency.
Education and Experience:
High School Diploma/GED; OR an equivalent combination of education, training and experience. Must also maintain a valid drivers license which meets company established driving guidelines.
Required Knowledge and Skills
Knowledge of:
Prior experience in hospitality industry or equivalent preferred.
Excellent written and oral communication skills
Proficient on Microsoft Office programs
Excellent customer service skills
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds.
Bilingual skills a plus.
Skilled in:
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Commitment to excellence and high standards
PHYSICAL/MENTAL REQUIREMENTS:
Ability to sit for period of times at the computer/phone.
Possible heavy lifting (up to 75lbs), bending.
Ability to stand for durations of time.
