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Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that
disrupted an entire industry! We reinvented customer service, brought real
5G to the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so consider
the career opportunity below as your invitation to grow with us, make big
things happen with us, above all, #BEYOU with us. Together, we won't stop!Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to
bring the T-Mobile brand to life. They're brand ambassadors who build energy
and excitement around our products and services. They are passionate about the
connected world and thrive in a fast-paced environment, where technology
innovations, customer needs, and the Retail experience are continuously
evolving. They immerse themselves in significant connections with our
customers, and their ability to build new and deepen existing relationships
is unmatched across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions. This role
is a learning role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for the next
level up as a Mobile Expert. As a Mobile Associate, you will be required to
successfully complete new employee training.Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while
providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping
journey, whether online, through Customer Care or in-store. Exploring
individual needs and providing hands-on demonstrations of the latest and
greatest technology in-store. Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep our
customers connected to the people and lifestyle they love, including
anything from unique accessories cutting-edge IoT devices. Approaching
service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and
onboarding to actively demonstrate: How our ever-expanding coverage stacks
up in our customer's neighborhood, providing them with a lightning fast
LTE network Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further. Completes
training on T-Mobile in-store experience, new skills and processes,
knowledge of systems and reference resources. Makes the most of their time
on shift, consistently seeking out information between customers, learning
about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across
channels, including business and customer service to: Collectively own
the customer experience and resolve issues, creating a seamless,
run-around-free environment. Successfully identify and handoff small
business leads. Support team initiatives and create an inclusive environment
Education:
High School Diploma/GED (Required) Work Experience:
6 months of customer service and/or sales experience, Retail environment
preferred. (Required) Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting
and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales
environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing
ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)
Licenses and Certifications:
At least 18 years of age
Legally authorized to work in t e United States
Travel:
Travel Required (Yes/No):NoDOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoColorado Pay : $16.50
The base hourly rate for the Mobile Associate role in this location is
$16.50/hour. Within the first 90 days working at T-Mobile, Mobile
Associates will receive on-the-job training and the opportunity to earn a
total of $1,500 while completing training milestones. Once completed,
Mobile Associates will promote to the Mobile Expert role and become eligible
for incentives. The annual incentive target for a Mobile Expert is
$18,000/year. Actual incentives will vary based on performance. All
employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base
pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A
big part of how we care for one another is working to ensure our benefits
evolve to meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the bases,
offeringmedical, dental and vision insurance, a flexible spending
account, 401(k), employee stockgrants, employee stock
purchaseplan, paid time off and up to paid 12 holidays - which total about 4
weeks for new full-time employees and about2.5 weeks for new
part-timeemployees annually - paid parental and family leave,family building
benefits, back-up care, enhanced family support, For full info follow
applicEOE StatementWe Take Equal Opportunity Seriously - By Choice
