Vacancy expired!
Date Posted:2024-01-08Country:United States of AmericaLocation:PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USAPosition Role Type:HybridPratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? Job Summary: In this role, the Customer Technical Support Manager will be responsible for managing a team that develops engine maintenance data and standard practices to meet program level requirements for engine certification, engine entry into service, and aftermarket sustainment activities for all Pratt & Whitney commercial engine programs. The team has the responsibility to develop and maintain procedures for cleaning, non-destructive inspection, and various standard practices that are used throughout the worldwide network of P&W Maintenance, Repair and Overhaul (MRO) shops, partners, and airline customers. The team has the responsibility for sustaining a master list of consumable materials required for engine maintenance. In addition, the critical focus of the team is customer support of the MRO network, partners, and airlines to provide support of field issues and inquiries that require technical resolution to meet customer needs.Key Responsibilities:
Responsible for all aspects of people management including staffing, staff development, training, tool and process development, task assignments, and administration of performance appraisals.
Develop, review, and provide feedback on detailed documentation from the team that describes technology reasons, roadmaps, requirements, and the relationship between people, process, and the technical components.
Maintain safe and healthy work environment by establishing and enforcing organization standards.
Manage and control budgetary requirements for functional areas.
Provide ongoing status to program office on development timelines and schedule.
Interface with the customer as it pertains to engine level maintenance data requirements.
Travel to customers, aircraft manufacturer, suppliers, and MRO shops required approximately 5% of the time.
Basic Qualifications:
Bachelor’s Degree from ABET (Accreditation Board for Engineering and Technology) in STEM (chemical engineering, materials science, metallurgy, or related engineering/technical disciplines).
10+ years of Engineering experience, or 7+ years with an advanced degree.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Experience leading teams in technical environments (Engineering/STEM)
Preferred Qualifications:
Experience in engine aftermarket support services.
Able to think logically and analytically in a problem-solving environment to assess and process business needs quickly.
Exceptional customer service experience and ability to communicate effectively with P&W customers, suppliers, and partners.
Demonstrated adaptability to manage multiple priorities in parallel and manage conflicting tasks.
Possess knowledge and understanding of technical data requirements as it pertains to FAA regulatory requirements and industry specifications.
Understanding of engine program life cycles and the effect on future engineering workload.
Extremely strong project management skills
Able to work well in a team environment.
What is my role type?
In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:
Hybrid : Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.
This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.
The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
