At Performance Optimal Health, we empower people to live better by bridging the gap between education and action.We strive to better the lives of our clients, helping them achieve their health goals through the four pillars of optimal health: exercise, recovery, nutrition and stress management. Our best-in-class team members collaborate closely and daily to coordinate a personalized strategy that meets each individual’s needs. The talent of our team members is directly tied to successful outcomes.We are certified as a Great Place to Work!Overview:The Client Success Coordinator role will be dedicated to ensuring our client's needs are met whenever they engage with us over the phone or via our dedicated email addresses. The is hybrid and required you to be in the office at least 4 days a week, TRAINING WILL BE LOCATED IN OUR HAMDEN, CT OFFICE
Support the Manager of Client Success in executing strategic initiatives
Must take ownership of first impression; including greeting guests, answering general calls and email requests
Be knowledgeable about the Performance Optimal Health Brand: history, products/programs, and all pricing
Provide insight and guidance to clients using industry best practices to increase customer adoption and utilization of the Performance Optimal Health Model
Solve support matters from all types of clients (e.g., existing and prospective clients)
Assist with challenging client requests or issue escalations as needed
Collaborate with Client Success Manager, Operations Manager, Front Desk, Billing, and Site leads to ensure success
Work with the Client Success and Revenue/Operations teams to implement specific metrics and measurements to assess the success of training activities
Provide support for miscellaneous requests with a 'can do' attitude
Requirements
Knowledge of what impeccable customer service means and an ability to keep the business needs met
Strong customer service skills, understanding tone of voice makes a drastic impact on the client experience
An AS degree or BS degree preferred.
Ability to work well under pressure, problem solve, communicate effectively
Ability to work well in a fast-paced environment and multitask
Ability to handle a high volume of calls in a fast-paced, rapidly changing environment (reschedules, intakes, standard questions, etc.)
Proper email etiquette, maintaining professionalism when communicating internally and externally with patients
Positivity, enthusiasm, self-motivation, and commitment to the goals at hand
Ability to treat highly confidential information with care and discretion
Strong attention to detail as well as solid organization/time management skills
Ability to coordinate a workload and set or adjust priorities to meet deadlines
Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays (shift dependent)
An affinity and passion for fitness, wellness, and helping people achieve their goals
Bonus if you have experience and knowledge of MindBody Online and an EMR software
BenefitsBenefits at a full-time status:
Competitive Rate of Pay
Medical/Dental/Vision
401K
Growth potential within the organization.
Access to facilities at all locations.
Internal and External Discounts.
Fun atmosphere
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
