The Temp Administrative Assistant [Regional Support Specialist (RSS)] provides critical administrative, operational and customer service support to our leaders and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives. Responsibilities: Office Organization In collaboration with our facilities and IT partners, ensure all items in the office remain in working order Ensure needed office supplies are sufficiently stocked and organized, mail is distributed Greet and direct agents/customers as needed Agent Support Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business Support Agents with any technology, process or operationally related questions Promote a friendly, inclusive office culture that reinforces our agent value proposition Work with Agent Onboarding Team as needed to support agent onboarding process Transaction Support Ensure our agents' transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided Scan physical checks as needed Point of contact as needed for following up on missing documentation or escalation of transactional issues. Database entry and updates - MLS, Transaction Manager Ensure our agent's transactions are complete for compliance, commission payments are timely and adjustments are avoided Systems review of Trident and transaction manager, issue resolutions submitted through OnBase Branch Leader Support Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations and supporting office culture Minimum Qualifications: 1 or more years customer service experience preferred; Prior Real Estate office experience preferred. Strong written and verbal communication skills Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software. Proficiency with Microsoft Office Ability to communicate effectively with different audiences, including agents, branch managers and operational support teams. Customer focused, delivery oriented, ability to multi-task. Willingness to be "nimble" and adjust priorities as needed. Ability to travel to additional offices in the region on an as needed basisPay: $20/hourMonday - Friday, 40 hours per weekBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)
